Under direction, performs technical administrative and analytical work for social service programs; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.
This is the second level class in the HSA Staff Analyst series. Incumbents of this class provide key analytical, advisory, staff development, and other technical staff support to agency managers. They have extensive latitude for independent action and judgment, and they are regularly involved in the formation of policies and procedures that impact multiple programs or divisions.
This class is distinguished from HSA Staff Analyst I in that incumbents of the latter class have less latitude for independent judgment, work under closer review, and normally have less discretion and formative involvement in agency-wide policies and procedures.
Reviews regulations, correspondence and manuals to determine need to develop or revise agency policies and procedures; reviews legislation and court decisions to determine impact on agency; analyzes procedures and proposed legislation; prepares departmental policies and procedures.
Reviews cases for accuracy and compliance with regulations; investigates complaints; recommends appropriate action; prepares position statements and represents agency in administrative hearings; enters into binding agreements.
Plans, develops, and conducts technical training programs for department staff and community organizations; coordinates training activities with department activities; contacts resource people to present information in training sessions; develops and revises training materials.
Gathers, compiles and analyzes narrative and statistical data; formulates recommendations and prepares reports; reviews legislation and court decisions to determine impact upon agency procedures; maintains operational records, control records and other statistical data; prepares correspondence and other written documents.
Participates in development or revision of policies or procedures through conferences with administration and line staff or departmental committees; designs forms for departmental use.
Conducts studies, surveys and reviews; evaluates program effectiveness; serves as technical resource to agency staff; answers questions regarding unit policies; explains regulations; may serve as lead; trains staff; assigns and reviews work.
Maintains liaison with other units in the department, community resource agencies and state agencies; provides information regarding public assistance programs.
May assign, train and evaluate the work of a small group of eligibility or clerical staff.
Education: Graduation from an accredited four-year college or university with major coursework in public or business administration, social science or a related field
Two years as a HSA Staff Analyst I, Administrative Assistant I, Personnel Analyst I, Management Analyst I, EEDD Analyst II, Program Supervisor I or comparable class in San Joaquin County service.
Three years increasingly responsible experience performing analytical administrative duties equivalent to or higher than those performed at the level of HSA Staff Analyst I.
Substitution: Additional qualifying experience, or experience in a social service agency performing duties which required considerable independence in compiling, organizing and evaluating information and preparing reports may substitute for the education on a year-to-year basis.
Goals and objectives of a social service agency, management principles; techniques of assessing work flow and output; techniques for gathering and analyzing information; record-keeping, interviewing and letter writing principles; basic math including percentages; principles and practices of training.
Interpret public assistance regulations; communicate effectively orally and in writing; speak to groups of people; establish and maintain effective working relationships with administrators, employees, recipients, community groups and members of the public; gather, organize and analyze data; write clear, concise reports; read and interpret legislative material related to public assistance programs; train others.
Mobility-Ability to sit for long periods, move about an office, reach above and below desk level; Dexterity-Sufficient to operate a key board; handle individual papers; write and take notes; Lifting-Occasional lifting of papers, files, and material weighing up to 25 pounds; Visual Requirements-Ability read case files and computer screens and do close-up work; Hearing/Talking-Ability to hear normal speech, hear on the telephone, talk in person, and talk on the telephone; Emotional/Psychological Factors-Frequent public contact; ability to make decisions and concentrate, ability to work overtime.