Veterans Service Representative II (#RB0802)
$21.59-$26.24 Hourly / $3,742.27-$4,548.27 Monthly / $44,907.20-$54,579.20 Yearly


Under general supervision, counsels, advises and provides advocacy to veterans, their dependents or survivors on federal, state and local veterans’ benefits and rights; prepares and transmits claims for benefits; and does related or other work as required in accordance with Rule 3, Section 3 of the Civil Service Rules.


This is the journey level class in the Veterans Service Representative series. Incumbents in this class work with more independence and may be responsible for branch office operations and fieldwork.


  • Prepares claims packages; completes claims forms and documents for submission to the Veterans Administration for a wide range of veteran and survivor benefits; advises claimants of required supporting documentation; insures documentation is included in claim package when possible.
  • Assists clients in securing evidence to complete claim package, including legal documents, medical records, service records and other documentation which supports entitlement to benefits.
  • Provides information regarding benefits available to veterans and/or their dependents, including conditions of entitlement; advises clients about and explains vocational, educational, financial, and medical rights and benefits; provides information regarding community resources.
  • Verifies entitlement to benefits for non-veteran administration programs; invites claim action as appropriate; coordinates with other County agencies.
  • Conducts outreach; may address groups regarding functions and responsibilities of the office; visits homes, hospitals or other sites as required.
  • Maintains liaison with veteran’s organizations and community organizations.
  • Prepares and maintains reports and correspondence.
  • May act for the County Veterans Services Officer as assigned.


    Experience: One year as a Veterans Service Representative I in San Joaquin County service.


    Education: Completion of 60 semester (or 90 quarter) units from an accredited college or university with course work in military science, business or public administration, psychology, health science, social science or a related field.

    Experience: One year working directly with veterans to determine their eligibility for benefits and help them prepare benefit claims, in a county veterans’ service office, a veteran’s service contact office, a Veterans’ Administration regional office, or a military installation.

    Substitutions: The following additional experience may be substituted for the required education on a year-for-year basis, where one year of experience is considered equivalent to 30 semester (or 45 quarter) college units: 1) clerical or administrative support experience in a county veterans service, a veterans’ service contact office, or a Veterans’ Administration regional office; OR 2) technical administrative experience in a government, military, health care or social service agency that included interviewing clients to determine their eligibility for services or program benefits, as well as researching and explaining policies, laws, and/or regulations; OR 3) experience in a county veterans’ service office, a veteran’s service contact office, a Veterans’ Administration regional office, or a military installation, that involved working directly with veterans to determine their eligibility for benefits and help them prepare benefit claims.


    Special Requirements: Must have completed a course of instruction in Veterans Benefits as prescribed by Title 38, Code of Federal Regulations 14.629 AND be accredited by the California Department of Veterans Affairs as a Service Organization Representative.

    License: Possession of a valid California driver’s license.


    Federal, state and local laws relating to veterans’ rights, benefits and obligations; methods and techniques of data collection and evaluation; basic principles of human behavior; methods and techniques for maintaining records and filing systems; relevant community resources and service programs, and the procedures of obtaining services; public relations, interviewing and counseling methods and techniques; medical terms used in veterans-related legislation, regulations and claims presentation; modern office automation technology and standard office computer software programs.


    Read, understand, and apply laws and regulations pertaining to the rights and benefits of veterans; elicit information from a variety of clients; collect, interpret and analyze data from various sources; communicate effectively, both orally and in writing; and establish and maintain effective working relationships with others; operate computers and related software and apply computer applications to departmental functions; prepare and give public presentations; prepare reports and correspondence; maintain records.


    Mobility-Operation of a data entry device; repetitive motion; sitting, standing, walking for extended periods of time; driving; occasional pushing, pulling, bending, squatting; Lifting-Frequently 5 pounds or less; occasionally 5 to 30 pounds; Visual-Constant good overall vision and reading/close-up work; read computer screens; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Dexterity-Reaching; grasping; repetitive motion; writing; Hearing/Talking-Frequent hearing of normal speech, hearing/talking on the telephone, talking in person; Emotional/Psychological-Frequent decision making, concentration, and public contact; public speaking; deal with emergency situations; Special Requirements-Some assignments may require working weekends/nights; working alone; Environmental-Occasional exposure to varied weather conditions.

    CLASS: RB0802; EST: 3/11/1970; REV: 4/9/2014;