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Recruitment #21-BN7-01





THE JOB: Under general supervision, assist the public, sworn, non-sworn and other staff by performing a variety of technical, clerical, and law enforcement related functions. Perform the primary duties associated with the Abandoned Vehicle Abatement Program and other duties as required. *Effective July 11, 2020, this position will be furloughed by 7.5%.

Employment Standards

THE REQUIREMENTS: Any combination of education and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain these would be:

Equivalent to completion of a bachelor’s degree from an accredited four year college or university in criminal justice or a closely related field OR two years of experience which demonstrates the required knowledge and abilities listed below.

SPECIAL REQUIREMENTS: License: Possession of a valid California Class C Driver License. Training: Incumbent must attend a Community Service Officer Academy with a minimum of 120 hours of training within six months of appointment. Incumbent must also successfully complete computer dispatch training. Background Investigation: Ability to pass a full background investigation. Special Working Conditions: Exposure to individuals who may be hostile and abusive. Other Special Requirements: Must be 18 years of age at time of appointment; must be available to work a flexible schedule including nights, weekends, and/or holidays and on an as needed basis.

Knowledge: Some knowledge of functions, organization, purpose, operation, and procedures of law enforcement and related government agencies; techniques for dealing with people of diverse socioeconomic levels and cultural groups in tense and verbally abusive situations; report writing in a law enforcement agency; interview and interrogation procedures; basic factors that influence human behavior; operation of communication equipment used in the course of work, such as radios, telephones, pagers, and associated systems; basic techniques for eliciting and providing information telephonically.

Ability to: Learn and apply applicable laws, rules, and regulations, and to inform members of the public of processes and procedures; successfully complete a Community Service Officer Academy with a minimum of 120 hours of training within six months of appointment; communicate effectively with members of the public in stressful situations; follow written and oral instructions and make decisions in routine procedural matters without immediate supervision; exercise good judgment, reason, and discretion in analyzing and resolving problems; prioritize matters appropriately; prepare clear and concise reports and documents; read, understand, and interpret standard official legal documents; operate standard office equipment including personal and on-line computers; locate streets and other geographical points using a map; maintain accurate records and files; establish and maintain cooperative working relationships with sworn personnel; deal tactfully and effectively with a variety of individuals who may be emotional, hostile, or irate and from varying cultural and socioeconomic backgrounds; adopt quick, effective, and reasonable course of action under adverse and/or emergency conditions; obtain information through interview, interrogation, and observation; stand and walk for extended periods of time up to 8 hours.


22 days first year, increasing to 37 days after 15 years of service. Available for vacation and/or sick leave.
HOLIDAYS - 13 paid holidays per year.
BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state.
MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans. For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.
DENTAL PLAN - County pays for employee and eligible dependent coverage.
VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage.
RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years. County participates in Social Security.
LIFE INSURANCE - County paid $20,000 term policy. Employee may purchase additional life insurance.
DISABILITY INSURANCE - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions.
DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing “pre-tax dollars.”
H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program.
HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses.
DEFERRED COMPENSATION - A deferred compensation plan is available to employees.

Selection Plan

THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

HOW TO APPLY: Apply Online Now!  Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060.  For information, call (831) 454-2600.  Hearing Impaired TDD/TTY: 711.  Applications will meet the final filing date if received in one of the following ways:  1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date.

Women, minorities and people with disabilities are encouraged to apply.  If you have a disability that requires test accommodation, please call (831) 454-2600.


To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.


NOTE: The provisions of this bulletin do not constitute an expressed or implied contract.

An Equal Opportunity Employer

County of Santa Cruz





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