Positions in this job family are assigned responsibilities related to providing direct and indirect casework services to individuals with intellectual and/or developmental disabilities and their families.
TYPICAL FUNCTIONS
The functions within this job family will vary by level, but may include the following:
Manages and prioritizes a caseload and provides services to individuals with intellectual and/or developmental disabilities and their families.
Assists the team in identifying community and agency resources to meet individual's needs; ensures that necessary services are provided to individuals.
Serves as the individual’s Qualified Intellectual Disabilities Professional (QIDP); acts as the individual’s advocate and intermediary and ensures that providers meet the needs of the individuals.
Serves as team leader of the Interdisciplinary Team (IDT); coordinates the development, implementation and modification of the Individual Plan (IP); monitors the IP and plans of care for desired outcome.
With the team, coordinates guardianship procedures for adult individuals when a need is identified.
Provides information to individuals/guardians/family members/advocates for decision-making related to service options to individuals.
Solves problems and mediates with providers, agencies, and other team members.
Participates in staff conferences, meetings, and trainings.
KNOWLEDGE, SKILLS, & ABILITIES
Level I:
Knowledge of case management methods, principles and techniques; of types of intellectual and/or developmental disabilities represented within the caseload; of types of providers and services available for individuals with intellectual and/or developmental disabilities; of problem solving and mediation techniques, and of adaptive communication techniques and nonverbal communication. Ability is required to manage a caseload of clients with intellectual and/or developmental disabilities; to work cooperatively and effectively with other professionals in a team situation; to collect and analyze information; to make decisions relating to services provided to individuals; to develop a logical and practical individual habilitation plan for individuals with intellectual and/or developmental disabilities; to evaluate the progress of individuals and the quality of their habilitation programs; to communicate effectively; and to manage and prioritize work based on the needs of the caseload .
Level II:
Required at this level include those identified at level 1 plus knowledge of the behavioral sciences and allied disciplines involved in the evaluation, care and training of individuals with intellectual and/or developmental disabilities.
Level III:
Required at this level include those identified at level II.
Level IV:
Required at this level include those identified at level III plus the ability to develop, coordinate and evaluate case management work; to develop, coordinate and evaluate services for individuals with intellectual and/or developmental disabilities; and to supervise the development of individual plans.
LEVEL DESCRIPTORS
This job family consists of four levels which are distinguished by the level of complexity and diversity of the specific job assignments, the extent or responsibility assigned for each level, the expertise required for the completion of duties assigned, and the responsibility assigned for providing leadership to others.
Level I: This is the basic level where employees are assigned responsibilities involving beginning level casework activities in a training status to build skills in providing case management services to individuals with intellectual and/or developmental disabilities. . In this role they will be assigned tasks which involve managing a caseload of moderate complexity and providing needed services; acting as the individual's QIDP, and monitoring all aspects of the individual’s program and service delivery; and serving as the individual’s advocate. Additional responsibilities involve ensuring the development, implementation, monitoring/evaluation and modification of the Individual Plan (IP); including the development of individualized treatment plans; developing plans of care and reviewing the IP/Plan of Care, notifying the individuals and the family/guardian/significant others with appropriate community resources; completing all necessary transition activities.
Competencies required at this level include business etiquette, oral communications, written communications, stress management, flexibility and adaptability, customer service, conflict resolution, external/global awareness, legal concepts, ethical concepts, planning and evaluating.
Level II: At this level employees are assigned responsibilities at the full performance level in managing a caseload consisting of all disability areas; acting as advocate for the individual to ensure community presence and participation. Supporting the individual and family/guardian/significant others to make life decisions which lead to independence and interdependence; serving as the team leader of the Interdisciplinary Team (IDT); ensuring the development, implementation, monitoring/evaluation and modification of the IP for desired outcome and developing the plan of care; including the development of individualized treatment plans. Additional responsibilities include coordinating guardianship procedures for adult individuals when a need is identified; assisting Level I case managers by furnishing information concerning case management practices, standards, rules and regulations and community resources, providers and programs; serving as resource individual for Level I case managers in providing information concerning specialized programs, services and treatments; and participating on committees at both local and state levels to formulate policies and procedures and to promote community awareness. Some positions may serve as mentors as assigned.
Competencies required at this level include those identified at level I plus measurements and assessment skills.
Level III: This is the specialist level where employees are designated as lead workers or back-up supervisors to lower level case managers. Responsibilities include providing training and mentoring in caseload principles and practices and ensuring compliance with federal and state regulations and agencies policies, procedures and practices. Employees at this level will provide casework services at all levels of difficulty and complexity.
Competencies required at this level include those identified at level II.
Level IV: This is the leadership level where employees are responsible for providing direct supervision to lower-level staff. Employees at this level are assigned direct supervisory responsibilities; will interview and hire case managers; administer in-service training programs for staff and professional providers and complete performance evaluations. Additional duties at this level include monitoring and reviewing casework of lower level case managers; participating in the ongoing development of division and program policies and procedures, including the implementation and evaluation of pilot programs; completing special reports; and communication policy changes to staff, and completing fair hearing/appeals review as per DHS policy and Office of Client Advocacy Investigations.
Competencies required at this level include those identified at level III plus setting standards and direction, and sustaining high team performance.
MINIMUM QUALIFICATIONS
Level I: Education and Experience requirements at this level consist of a bachelor’s degree in a human services field* and one (1) year of experience working directly with individuals with intellectual and/or developmental disabilities; or possession of a valid permanent Oklahoma license as approved by the Oklahoma Board of Nursing to practice professional nursing and one year of experience working directly with individuals with intellectual and/or developmental disabilities.
*For purposes of the Case Manager job family “a bachelor’s degree in a human services field includes any degree from an accredited college or university except for a degree in a physical, natural or biological science or mathematics.
Level II: Education and Experience requirements at this level consist of a bachelor’s degree in a human services field* and one year of professional experience working with individuals with intellectual and/or developmental disabilities in social work, case management, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, program coordination, nursing or a closely related field; or a bachelor’s degree in a human services field* and one year of professional experience in social work, case management, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, program coordination, nursing or a closely related field and one year experience working with individuals with intellectual and/or developmental disabilities; or possession of a valid permanent Oklahoma license as approved by the Oklahoma Board of Nursing to practice professional nursing and one year of professional nursing experience working directly with individuals with intellectual and/or developmental disabilities.
*For purposes of the Case Manager job family “a bachelor’s degree in a human services field includes any degree from an accredited college or university except for a degree in a physical, natural or biological science or mathematics.
Level III:
Education and Experience requirements at this level consist of those identified in Level II plus two additional years of professional experience working with individuals with developmental and/or intellectual disabilities in social work, case management, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, program coordination, nursing or a closely related field.
*For purposes of the Case Manager job family “a bachelor’s degree in a human services field includes any degree from an accredited college or university except for a degree in a physical, natural or biological science or mathematics.
Level IV:
Education and Experience requirements at this level consist of those identified in Level III plus one additional year of qualifying professional experience.
*For purposes of the Case Manager job family “a bachelor’s degree in a human services field includes any degree from an accredited college or university except for a degree in a physical, natural or biological science or mathematics.
SPECIAL REQUIREMENT
Applicants must be willing and able to perform all job-related travel normally associated with this position.
Applicants must be willing to work extended hours including scheduled non-business times such as evenings and weekends.
Some positions may be required to be on-call twenty-four hours a day, seven days a week.
NOTES
Intellectual Disability (ID) means a person, per Section 1408 of Title 10 of the Oklahoma Statutes who has significantly sub average functioning, an intelligence quotient (IQ) of less than 70 that manifests before 18 years of age.
Developmental disability means a severe chronic disability of a person that is attributable to a mental or physical impairment or combination of mental and physical impairments and is manifested before the person attains 22 years of age.
CLASS: H21A; EST: 8/22/2007; REV: 7/2/2012 7:45:00 AM;
CLASS: H21B; EST: 8/22/2007; REV: 7/2/2012 7:45:00 AM;
CLASS: H21C; EST: 8/22/2007; REV: 7/2/2012 7:45:00 AM;
CLASS: H21D; EST: 8/22/2007; REV: 7/2/2012 7:45:00 AM;
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