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ADMINISTRATIVE AIDE

GUEST SERVICES SPECIALIST

Recruitment #24-006182-0002

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Introduction

This Special Appointment position is not eligible for telework.

GRADE

11

LOCATION OF POSITION

Carroll County:

6852 4th Street
Sykesville, Maryland 21784

Main Purpose of Job

This position is responsible for providing direct assistance and customer service to internal and external clients of the Public Safety Education and Training Center(PSETC).  The position functions as a Guest Services Specialist and has the responsibility of assisting the Guest Services Unit and other operational units with day-to-day support functions of the training center.  Primary functions are managed within the Guest Services Unit in assisting with reception desk functions, updating schedules, generating work orders conducting facility inspections and inventory and planning special event requests through the preparation of work orders and coordination of logistics between units.

POSITION DUTIES

*Provides back up support to the receptionist on a daily basis, providing customer service to all visitors and guests of the PSETC.

*Provides administrative support to the Guest Services Administrator, including preparation of written correspondence, review of forms, processing reservations and preparation of billing statements.

*Prepares requisitions for replenishment of supplies for the office and shared workroom areas.

*Conducts facility inspections in public areas, classrooms and residence hall rooms for cleanliness, safety and maintenance issues.

*Review and maintain printed materials.  Prepare and distribute updates as necessary for visitor notebooks in residence halls, facility brochures and other documents.

*Assist with administrative functions related to overnight guest accommodations, including preparation of check-in materials, data entry of reservation details, printing labels, weekly review of billing statements and distribution to guests and fiscal office.

*Provides assistance to other operational units of the Center, including production of materials at the print shop, basic housekeeping functions, shredding, filing and other administrative support.


MINIMUM QUALIFICATIONS

Education:  Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  Three (3) years of experience performing administrative staff or professional work.


SELECTIVE QUALIFICATIONS

At least two years of experience working with various software systems, including Microsoft Word and Excel.

At least two years of experience performing in-person customer service in a hospitality or professional work environment.

Must have the ability to walk and/or stand for long periods of time.


SPECIAL REQUIREMENTS

Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information,
recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact Kym Hilton-Washington @ Kym.Hilton-Washington4@maryland.gov

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov <Application.Help@maryland.gov> or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.




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