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HEALTH OMBUDSMAN

ADMINISTRATIVE OFFICER III

Recruitment #24-006071-0008

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Introduction

The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the legal business of the State, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials and institutions of State Government. As Maryland’s 47th Attorney General, Anthony G. Brown, leads the Office with a key focus on equity, justice, and fairness.

GRADE

15

LOCATION OF POSITION

Office of the Attorney General
Consumer Protection Division
200 Saint Paul Place
Baltimore, MD 21202

Main Purpose of Job

The Office of the Attorney General is seeking applicants for a Health Ombudsman (Administrative Officer III) position in the Health Education and Advocacy Unit of the Consumer Protection Division, which (1) advocates for consumers whose health plans have refused to cover medical procedures or to pay for medical services that have already been provided, and (2) assists consumers with billing problems in the health care marketplace.

If you're passionate about helping people, have persistent problem-solving skills, some administrative experience, a knowledge of health insurance and health care billing issues, and are comfortable using a client management database, you can help us make a difference in the lives and health of Marylanders!

POSITION DUTIES

Job responsibilities include: 

 • Assisting consumers with health insurance complaints, including grievances and appeals; healthcare billing complaints; obtaining financial assistance; and with obtaining health care coverage; 
• Maintaining consumer complaint files; 
• Assisting consumers who call the HEAU hotline; • Supervising volunteers and interns.


This position requires frequent interaction by phone and in writing to answer questions, and discuss consumer complaints and concerns with consumers, health care providers, and representatives from health insurance companies.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited college or university.

Experience: Two or more years of experience in administrative or professional work.

Notes:

1. Associate’s degree with four or more years of experience in administrative or professional work may be substituted for the education.

Candidate will possess strong interpersonal, organizational, writing, and oral advocacy skills.




SELECTIVE QUALIFICATIONS

Candidate will have proficiency using MS Office Suite. 

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess:

1. A medical background or a working knowledge of consumer protection laws, health insurance, or health care billing issues.
2. Experience using database software applications.
3. Supervisory experience.

SELECTION PROCESS

Applicants who meet the minimum, selective, and preferred qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).  

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual (vacation), personal, sick, and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are eligible to participate in two supplemental retirement plans:   401(k) Savings and Investment Plan and the 457 Deferred Compensation Plan . The State also offers a free mass transit benefit for local bus and express bus services.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447.   TTY Users: call via Maryland Relay

If you have specific questions about recruitment, please call 410-576-6440 or email jobs@oag.state.md.us.  

The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.



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