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Casualty Claims Adjuster II

Treasury Insurance Professional II

Recruitment #24-005636-0001


Are you an Insurance Professional looking for a one-of-a-kind opportunity?  We promise there is no other job quite like this in the state!  Working for the State of Maryland, Treasurer’s Office, can expand your work experience beyond imagination, all while providing valuable service to the citizens of Maryland.




Annapolis, MD

Main Purpose of Job

The State of Maryland self-insures a significant portion of State government exposures and maintains the State Insurance Trust Fund to pay claims and the costs associated with handling claims filed against the State as well as claims filed by State agencies for damages. Self-insurance coverage includes State owned real and personal property, vehicles, and liability claims covered under the Maryland Tort Claims Act.


The Maryland Tort Claims Act requires that all claims against the State be filed with the State Treasurer’s Office, supporting the need for the Insurance Division.  The Claims Unit of the Insurance Division receives and investigates thousands of claims each year.  A Treasury Insurance Professional II is the full performance level of claims adjusting for all first- and third-party and general liability claims.  This position is primarily responsible for conducting investigations and making liability decisions regarding highly complex claims including bodily injury, property damage or sensitive claims filed against the State.  In addition, this position is responsible for handling subrogation files, developing and monitoring payment plans for claimants, tracking and recording claims payments from third party carriers, and referring files to the State’s CCU (Central Collection Unit).   The ideal candidate should have excellent interpersonal skills and be able to demonstrate effective verbal and written communication skills.


Investigates, evaluates and resolves a wide variety of claims which are moderately to highly complex in nature including claims involving bodily injury or death, property damage, or are deemed sensitive per Insurance Division guidelines. Tasks include but are not limited to: handling all aspects of claim investigation, evaluation, and resolution including interviewing State employees, claimants, witnesses, and other parties; performing on-site inspections; setting accurate, realistic reserves; evaluating invoices, medical bills, and other expenses for invoice; maintaining a diary in order to effectively monitor the claims' status; and other duties as assigned.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.  

Experience: Five years of experience in commercial insurance dealing with settling multi-line claims, risk management, loss control, and/or underwriting.


1. Candidates may substitute education at an accredited college or university, at a rate of thirty credit hours for each year of experience, for up to two years of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in claims assistance and examining classification or claims assistance and examining specialty codes in the legal and kindred field of work on a year-for-year basis for the required experience.


  • Two of the required five years of experience must be specifically in adjusting multi-line claims including auto, property, casualty, bodily injury and/or general liability. 


  • Knowledge of the Maryland Tort Claims Act and/or other local government tort claims act
  • Knowledge of Maryland insurance law
  • Experience with subrogation
  • Experience with self-insurance
  • AIC, SCLA or other insurance industry designation or related course work
  • Experience with Microsoft Dynamics 365 or other insurance CRM / ERP applications
  • Experience with Sharepoint
  • Proficiency in Microsoft Outlook, Word, and/or Excel


Applicants must be willing to work onsite in the Annapolis area, and to travel periodically to various State agencies located across Maryland.   Employees in this classification may be assigned duties which require the operation of a motor vehicle and will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Candidates will be subject to a background investigation to include driving, credit, and criminal history.


Applicants who meet the minimum and selective qualifications will be admitted to examination for this classification.  Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED and placed on the employment (eligible) list for one year.


The examination may consist of a rating of your education, training, and experience related to the requirements of the position.  You may be required to complete a qualifications supplement, or the rating may be based on your application.  Therefore, it is important that you provide complete and accurate information on your applicationReport all experience and education that is related to this position.


  • Job stability and pinnacle experience (we are a Constitutional Office)
  • Work-life balance
  • Ability to make your mark through public service
  • Predictable hours and hybrid teleworking schedules
  • Paid holidays 12-13 per year
  • Generous paid leave package (annual, sick, personal and compensatory leave)
  • State Pension ("defined benefit" plan)
  • Tax-deferred supplemental retirement savings plans (401(k) and 457). The State will match employee contributions of deferred supplemental retirement savings up to $600 per fiscal year. 
  • Free parking
  • Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
  • Flexible Spending Account plans for Health Care and Daycare
  • State Employees Credit Union
  • Direct Deposit


Job opportunities within the Maryland State Treasurer’s Office are accessible through JobAps, the Statewide Recruitment, Examination and Applicant Tracking System.  By using the Department filter and highlighting “Office of the Treasurer,” you can view all active recruitments within our agency.  First time users can register for an account by selecting a position to apply, choosing “I am A new user” at the bottom, then keying in the necessary fields. 

Visit  to apply. 

Electronic application is strongly encouraged.  However, if you do not have access to a computer or the internet, you may fax your resume to 410-260-4090 or mail to 80 Calvert Street, Attention Human Resources, Room 109, Annapolis, MD 21401.


Please upload a current resume for this recruitment. 

All candidates will be subject to a criminal, civil, and credit history background upon interview. 

General Questions for this recruitment can be directed to the STO Personnel Office at 410-260-7078.

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