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Director of Unemployment Insurance Benefits

Program Manager Sr. III

Recruitment #24-005484-0013

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Introduction

The Maryland Department of Labor (MDOL)/Division of Unemployment Insurance (DUI) is accepting applications from candidates for the position of Program Manager Senior, III with a functional  title of Director of Maryland Unemployment Insurance Benefits Division. 


This position is eligible to work a hybrid teleworking schedule. 

This is a Management Service position and serves at the pleasure of the Appointing Authority.

GRADE

25

LOCATION OF POSITION

1100 North Eutaw Street Baltimore, Maryland 21202

Main Purpose of Job

The Director of Benefits is a senior staff member reporting to the Deputy Assistant Secretary of the Department of Unemployment Insurance (DUI). The Director oversees and provides technical guidance; and supervision for federally funded unemployment compensation programs in Maryland, administered by the Maryland Department of Labor in accordance with U.S. Department of Labor’s rules and regulations. Programs under the guidance, control, and/or supervision of the Director of Benefits includes the Maryland State Unemployment Benefits, Reemployment and Special Programs, Disaster Unemployment Assistance, Unemployment Compensation for Unemployed Federal Civilian Employees, Unemployment Compensation for Ex-Service Members, Combined Wage Claims, Interstate Claims, Emergency Unemployment Compensation, and Benefits Payment Control.

POSITION DUTIES

Responsibilities of the Director of MDOL/ Division of Maryland Unemployment Insurance (DUI) are as follows:

This position will provide leadership and direction to the day-to-day operations of MDUI's benefits functions. 

  • Manages the technical program and operation of MD unemployment benefit programs this includes oversight of DUI call centers and collection activities. 
  • Managing the strategic planning for the benefit division to ensure that staff priorities align with the Maryland Unemployment Insurance Division and the agency's missions. 
  • Coordinating the development, evaluation, and training of policies and procedures for the processing, review, determination, and payment of claims for Unemployment benefits. 
  • The director of the program is expected to direct, and coordinate quality assurance and quality control activities to assess the quality, accuracy, and timeliness of benefits program functions
  • At time is required to prepare proposals on Maryland Unemployment matters for legislation for changes to state and federal statutes
  • Advises the Assistant Secretary and Deputy Secretary on benefit policies and legislative matters, and activities impacting benefits division function. 
  • Establishing and maintaining effective working relationships with agency and departmental administrators, state officials, legislators, and the public. 
  • Develop responses for state and legislative reviews and audits and take part in program reviews by the US Department of Labor.
  • Reviewing and approving modifications to the Maryland Unemployment Insurance Benefits System (BEACON) and recommending other system improvements needed to best serve customers.

MINIMUM QUALIFICATIONS

Education: A bachelor’s degree in business administration, Public Administration from an accredited college or university.

Experience: Seven years of experience in administrative staff or professional work. Two years must have included one or more of the following: experience managing or leading teams, overseeing and coordinating the general operations of a unit, applying rules and regulations, or taking responsibility for developing policies or procedures.

Notes: 
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year to year basis for the required education and experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years’ experience managing or leading teams.

DESIRED OR PREFERRED QUALIFICATIONS

  • Effective verbal and written communication 
  • Experience using Microsoft Office Suit and Google software.
  • Prior leadership skills

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to MDOL/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment"

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

Labor Office of Human Resources
Attn: 24-05484-0013 Program Manager Sr III/Director of Benefits
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300.

Labor is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.




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