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PROGRAM MANAGER SENIOR I

Manager of UI Policy and Quality Control

Recruitment #24-005482-0007

Introduction

The Maryland Department of Labor's Office of Unemployment Insurance is accepting applications from qualified candidates for the position of Program Manager Senior I. This skilled position serves as the Manager of MDUI Policy and Control Division. Program Manager Senior I is one of the highest managerial levels of program management in the State Personnel Management System. Employees in this classification are responsible for directing programs that have a broad scope and major impact on agency missions and operations.

This is a Management Services position and serves at the pleasure of the Appointing Authority.

GRADE

23

LOCATION OF POSITION

1100 N Eutaw Street Baltimore, MD 21201

Main Purpose of Job

To direct and coordinate the activities of three (3) major divisional programs: Benefits Accuracy Measurement; Tax Performance System and BTQ/Quality Control to direct and coordinate the activities of the Data Validation (DV) and Alien SAVE functions. All of these programs and assignments ensure the integrity of the UI program, reduce the possibility of internal and external fraud, prevent identity theft, and are all nationally mandated by the U.S. Department of Labor.

POSITION DUTIES

Quality Control Job Responsibilities:
  • Oversee the Benefit Accuracy Measurement (BAM), Benefits Timeliness and Quality (BTQ), Data Validation (DV), and Tax Performance System (TPS) audits.
  • Explain the impact of laws, regulations, and policies to BAM/BTQ/TPS investigators to ensure the proper resolution of federally-mandated quality control cases.
  • Review case results of investigators and resolve investigator issues with interpretation of laws, regulations, and policies.
  • Monitors the application and interpretation of Division policies by claims takers, adjudicators, and quality control units (BAM/BTQ/TPS).

Policy, Regulations and Communication Job Responsibilities:
  • Evaluate and draft proposed legislation, regulations, directives, and policies and assist in drafting legislative notes and other responses to proposed legislation.
  • Maintain tracking of the development, enactment, and effectuation of DUI-proposed legislation, regulations, directives, and policies.
  • Draft briefs/memos which condense and summarize information for decision-makers to review. 
  • Conduct research, including quantitative and qualitative analysis, as part of evaluations of legislation, policies, and practice.
  • Perform legal research (laws, regulations, court and administrative decisions, guidance, directives, and policies related to UI) to provide advice and direction to DUI employees and management.

MINIMUM QUALIFICATIONS

Education: Master's Degree in Public Policy, Business, Education, Communications, or equivalent education.

Experience: Five years of experience in writing policy for a private or public setting. Five years of supervisory experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate for this position should possess the following: 

Have at least 1-3 years of investigative experience 
Have one year of working experience unemployment insurance.
Demonstrable proficiency in Google Suites, Word, PowerPoint, and Excel.

Selection Plan

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE STRONGLY ENCOURAGED

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

GENERAL REQUIREMENTS

Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
● Flexible hours and hybrid teleworking 
● Paid holidays 12-13 per year ● Generous paid leave package (annual, sick, personal and compensatory leave) ● State Pension ("defined benefit" plan) 
● Tax-deferred supplemental retirement savings plans (401(k) and 457) 
● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services 
● Flexible Spending Account plans for Health Care and Daycare 
● State Employees Credit Union

 

To learn more, please click this link: STATE OF MARYLAND BENEFITS

 

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION


Completed applications, required documentation, and any required addendums may be mailed to:

 

Department of Labor Office of Human Resources

Attn: Program Manager Senior I (24-005482-0007/FR)

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

 

 

The MD State Application Form can be found online

 

Department of Labor is an equal opportunity employer. It is the policy of Department of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.




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