Delivery Manager

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. This is a full-time contractual position.

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Department of Human Services

The IT Delivery Manager is responsible for overseeing the successful delivery of IT projects, programs, and product capabilities within the CSMS application / MD THINK platform. Their primary role involves managing the execution of IT initiatives from initiation to closure, ensuring they are completed on time, within budget, and in accordance with quality standards.

• Handle daily management of deliverables through vendor and sub-contracted personnel within application delivery team.
• Contribute to transformational efforts being driven by CSMS and MD Think leadership.
• Implement new processes and ways of working to drive enhanced delivery.
• Raise risks and cross-application dependencies.
• Engage and manage relationship with key client leaders.

Education: Bachelor's degree from an accredited college or university in computer science, engineering, business, or a related field.

The ideal candidate will possess the following:

• Three years of experience in project management or a related role including experience managing projects, teams, budgets, and stakeholders.
• Two years of experience tracking key performance indicators (KPIs) and metrics to measure project progress and identify areas for improvement.
• One year of experience in Quality Assurance: Ensuring that deliverables meet quality standards and client expectations through regular reviews and testing processes.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week(or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Heather Braddy, 311 W. Saratoga Street, Room 141, Baltimore, Maryland 21201.