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Deputy Executive Director, Office of Operations

Program Manager Senior I

Recruitment #24-005482-0001



When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Services position, and serves at the pleasure of the Appointing Authority.

This position is a repost if you previously applied you do not need to apply.




Department of Human Services 
Family Investment Administration
311 W. Saratoga St. 
Baltimore, MD 21202 

Main Purpose of Job

The Program Manager Senior is a key contributor to fulfilling the Mission of the Department of Human Services to assist people in economic need, increase prevention efforts, and protect vulnerable children and adults by managing all of the research, legislative, policy development, policy implementation, training, and support activities for all of the programs administered by the FIA. The programs of the FIA include the federal Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF), Energy Assistance Programs (EAPs), Temporary Disability Assistance Program (TDAP). 


Planning and Execution
Develops periodic plans for quality control and management evaluation reviews. 
Collaborates with MDTHINK to develop short- and long-range plans for system development based on program needs. 
Oversees the development and implementation of Corrective Action Plans (CAP) for all audit and management evaluation reviews, and is responsible for assessing the effectiveness of the mitigation measures in each CAP.
Coordination and Facilitation
Coordinates with MDTHINK to establish processes and protocols for incorporating User Acceptance Testing in all system changes, develops and executes processes for communicating system changes and anomalies to the appropriate audiences (i.e., eligibility workers, community-based organizations, clients, etc).
Leads the development of FIA’s impact analyses of bills introduced by legislative bodies at the federal and state levels. 
Drafts, edits and presents legislative proposals. 
Develops and oversees implementation of the Language Access Plan and other civil rights/equity initiatives.
Collaborates with the Office of Constituent Services to develop and implement processes to continually improve FIA’s responsiveness to customer needs.
Oversees several offices within FIA that conducts quality control reviews and oversee the implementation of corrective action plans, analyze data and complete reports, manage customer inquiries, support the operations of local departments of social services, and develop systems. 
Leads statewide taskforce meetings, committee meetings, workgroups and participate on various commissions related to FIA program outcomes. 
Attends hearings and meetings with the Executive Director and Secretary, such as legislative and judicial hearings, federal agency meetings, audits and project specific workgroups.


Education: A Bachelor’s degree from an accredited college or university in a Public Policy, Business Administration, Public Administration, or similar closely related major.

Experience: Five years of executive level experience in the administration of human service programs with three years of supervision.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • Three years of experience managing large scale (multi- million dollar) programs/projects.
  • Three years of experience managing government funded programs and projects (preferably Governmental Assistance Programs including but not limited to the Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, and Medicaid).
  • Knowledge of how to analyze federal and state regulations.
  • Strong leadership and management skills, strong communication skills, ability to implement change, motivate staff, and build and maintain relationships with federal, state, and local partners.
  • Two years of experience in organizational process improvement.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Kendra Young, 311 W. Saratoga Street, Room 145, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Kendra Young at; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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