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Director of Quality, Policy and Performance Management

PROGRAM MANAGER III

Recruitment #24-005478-0015

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Introduction

 

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 


We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

Are you ready to be a driving force in shaping policies and practices that support and protect families, children, and vulnerable adults?  The Social Services Administration (SSA) is on a dynamic mission to lead, support, and empower local Departments of Social Services in the daily work with families, children, and adults. We are seeking an enthusiastic and visionary leader to take on the pivotal role of Director of Quality, Policy and Performance Management.

Join us in making a difference! Apply today and be a catalyst for positive change! 
 

GRADE

21

LOCATION OF POSITION

Maryland Department of Human Services
Social Services Administration
SSA Executive Office
311 W. Saratoga Street 
Baltimore, MD 21201

Main Purpose of Job

At SSA, we passionately believe that every child deserves to thrive in safe and nurturing homes. Families are the cornerstone of caring for the well-being of children, and vulnerable adults deserve to be safe and have the ability to age in place when able. We recognize that community engagement is paramount for ensuring the safety of children and providing essential support to families. Our commitment is measured in outcomes, and we aim for effectiveness in every aspect of human services.

The Director of Quality, Policy and Performance Management provides strategic leadership and direction over the newly developed Office of Quality, Policy, and Performance Management.

The Director will oversee 3 main areas of SSA: Quality, Policy and Performance Management. This position offers a unique opportunity to shape the strategic direction and operational framework of our administration’s quality assurance, policy development, and performance management initiatives across child welfare and adult services programs.

This is a Management Service position that serves at the pleasure of the Appointing Authority.

POSITION DUTIES

Strategic Leadership  
  • Provides leadership and directs supervision of Audit Manager, Policy Manager, CQI Manager, and Data, Research, and Evaluation Manager. 
  • Develops and implements a strategic vision for the Office of Quality, Policy, and Performance Management 
Policy Development 
  • Oversees the development, reviews, and dissemination of SSA policies and procedures to ensure compliance with state and federal regulations. 
  • Collaborates with stakeholders to identify emerging trends, 25% 25% 10% issues, and best practices in social services policy. 
  • Implements a bi-annual policy review cycle so that all SSA policies are constantly up to date and in alignment with any new legislation and/or DHS/SSA priorities. 
Performance Management 
  • Oversees the current KPI’s, performance metrics, benchmarks, and evaluation frameworks to assess program effectiveness and efficiency; make recommendations for any changes needed to current metrics and benchmarks. 
  • Analyzes performance data to identify areas for improvement either at a statewide level or at LDSS level and develop actionable recommendations as well as contracted providers. 
Quality Assurance 
  • Develops a statewide CQI plan that ensures federal and state measures are being monitored routinely. The CQI plan should also include real-time case reviews to ensure child safety and alignment with practice and policy. 
  • Conducts regular audits and assessments to identify areas of non-compliance and implements corrective actions as needed. 
Stakeholder Engagement 
  • Cultivates collaborative relationships with internal and external stakeholders, including agency staff, community partners, and LDSS’. 
  • Serves as a subject matter expert on quality, policy, and performance management issues, providing guidance and support as needed.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in social work, public administration, business administration, or a related field.

Experience: Five years of progressive experience in quality assurance, policy development, and performance management within a social services entity or government agency. two years of experience in a leadership role.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
  • A master’s degree in Public Policy, Public Administration, Business Administration, or a related field.
  • Two years experience in management of child welfare, adult service, or related human services entity with a strong knowledge of relevant state and federal regulations governing social services programs and policies.
  • Two years experience in project management and implementation of a strategic initiative achieving an organizational goal, and demonstrating skills in business analytics, leadership, communication, and building consensus.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list.  The resulting list may be used for future vacancies with this agency or other state agencies.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

·       Annual Leave - ten (10) days of accumulated annual leave per year.

·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

·       Pension - State employees earn credit towards a retirement pension.

·       Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Kendra Young, Department of Human Services, Recruitment Services Unit, 311 W. Saratoga Street, Room 145 Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to kendra.young2@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-0603. 

TTY Users: call via Maryland Relay.
 
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.




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