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PROGRAM MANAGER II (045637)

Asset Manager, Single Family Collections and Loss Mitigation

Recruitment #24-005477-0018

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Introduction

This is a Management Service position with full Maryland State Benefits 
Work that Matters. The Maryland Department of Housing and Community Development (DHCD) is a national leader in the financing of affordable housing and revitalizing communities.  This is an opportunity to join this nationally-organized, award-winning organization and apply your skills to this high public purpose and challenging area.  The Division of Credit Assurance manages the Departments' Single-Family Portfolio of mortgages with the goal to achieve a high level of customer service and foster home ownership while prudently managing assets.

The Department has an immediate opening for a Program Manager II. Assistant Manager Collection and Loss Mitigation for the Department's $558 million a single-family portfolio of loans.  The Assistant Manager Collections and Loss Mitigation oversees a staff of 10 employees and 2 mortgage servicing company contracts.  This position evaluates risk on loan defaults and directs all aspects of the mortgage servicing life cycle from customer service, general loan servicing, loss mitigation, legal action, tax sales, foreclosure sales, collection and recovery of funds, loan payoffs, and mortgage servicing transfers.  The candidate assists the Manager Collections and Loss Mitigation with general department operations to include monthly reporting and statistics, contractor compliance, personnel actions, long and short-term goals, budgets, and delegation of tasks to maintain smooth operations.  The Assistant Manager assists with establishing and maintaining mortgage servicing policies and procedures that reflect changes in state laws, federal laws, and insurer guidelines.  This position is responsible for educating the public on DHCD policies and procedures while maintaining good relations with HUD housing counselors, title companies, contract sevicers, contract law firms, local and state agencies, and other departments within DHCD.

This position directly impacts the Department's goal to promote and preserve homeownership while providing courteous, timely, accurate, transparent, and responsive customer service.

DHCD offers a flexible work schedule, telework and job-sharing options, training, advancement and career path opportunities, casual business dress on Fridays, and a competitive salary.  There is ample parking and our offices are located in walking distance to the New Carrollton MARC Train Station.

GRADE

20

LOCATION OF POSITION

7800 Harkins Road Lanham, MD 20706.

The Department of Housing and Community Development Headquarters is located in Prince George's County across from the New Carrollton Metro stop.

POSITION DUTIES

This position is Assistant Manager for DHCD's single family portfolio of 22,000 mortgage loans. The Assistant Manager will support the Manager in oversight of operations for DCA's Single Family Collections unit. This includes supervision of a staff of 10 employees for mortgage servicing. This includes a $558 million dollar Maryland Mortgage program contract and a second servicing contract is for the state funded single family mortgage portfolio. Oversight of the 2 mortgage servicing contracts includes DHCD staff and servicers' performance in loan payoffs, release of mortgage collateral, mortgage collections, loss mitigation, financial risk management & evaluation on defaulted mortgage loans, foreclosure legal action for DHCD's single family mortgage portfolio. This position also assists in DCA Divisional MFR goals (1) MMP default rates below FHA MD and (2) Moody/Fitch ratings of the Maryland Mortgage Program portfolio (3) encouraging Marylanders to retain homeownership. Duties include directing daily activities of Single Family Collection staff, hiring, evaluating & training staff , periodic and yearly review of contract servicers' performance, risk evaluation on DHCD's defaulted mortgage assets, complex loss mitigation activities of contract servicers, analyzing individual cases for proper loss mitigation to mitigate DHCD financial losses whenever possible. This position makes final decisions on staff recommendations for loan modifications, payment of tax sales, and legal action. The Assistant Manager is the point of contact for customer service escalation, responding to customer service requests from the Office of the Secretary, Governor's office and other state legislators. This position works closely with the Office of the Attorney General for various legal matters & contract attorney oversight, with senior managers with DHCD's contract servicers and HUD approved housing counseling agencies to assist defaulted mortgage customers.

MINIMUM QUALIFICATIONS

Education:

A bachelor’s degree from an accredited college or university.

Experience:

Minimum 5 years of experience in the mortgage servicing industry in collections, loss mitigation, foreclosures, real estate owned or experience in default housing counseling and minimum 2 years of supervisory experience in any industry.

Notes:

1. Additional professional and job experience as defined above may be substituted for on a year-for- year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

  • At least two years of Supervisory experience in the areas of banking, financial, legal or mortgage servicing. 
  • At least four years’ experience in single family loan collections and loss mitigation.

SELECTION PROCESS

Please provide sufficient information on your application to document that you meet the minimum qualifications for this recruitment. Unofficial transcripts, certifications or diplomas to document educational or certification qualifications are required. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire.  

Please note: The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. However, if you wish to submit a paper application, you may mail your application and materials to:

Miles Peterson 

Department of Housing and Community Development

Office of Human Resources 

7800 Harkins Road, Lanham, MD 20706 

All application materials must be received by the filing deadline. If you are unable to upload your transcripts into the system, please send via email to miles.peterson@maryland.gov. Please include the following information in the body of the email: 

  • Attn: Miles Peterson, HR Generalist 
  • Your First and Last Name 
  • Recruitment # 
  • Classification (Job Title) of Recruitment

Incorrect application forms, or resumes in place of the application, will not be accepted. If you are interested in these positions and cannot apply online please fill out the paper application. For questions concerning these positions, please call 301-429-7566. 

TTY Users: call via Maryland Relay. 

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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