PROGRAM MANAGER I

MDEM is looking for a diligent, detail-oriented individual who is excited about making Maryland a safer place to live and work by assisting with the Department’s Maryland Joint Operations Center, including dispatching of allied agencies, creating situational reports and obtaining information from local, State and Federal Agencies.

MDEM’s mission is to proactively reduce disaster risks and reliably manage consequences through collaborative work with Maryland’s communities and partners. MDEM is the department of State government with primary responsibility and authority for emergency preparedness policy, and for coordinating hazard mitigation, incident response, and disaster recovery. MDEM is a national leader in Emergency Management that provides Maryland residents, organizations, and emergency management partners with expert information, programmatic activities, and leadership in the delivery of financial, technical, and physical resources “to shape a resilient Maryland where communities thrive.” We do this by being Maryland's designated source of official risk reduction and consequence management information.

NOTE: This position operates within an on-call rotating schedule according to assignment within the State Emergency Operations Center (SEOC) to attend to all emergencies on a statewide 24/7 basis. This may involve working 12 hour shifts extended periods of time in support of 24 hour consequence management activities.

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This position reports to the Manager of the Response Coordination Branch. This position serves the State of Maryland, its State Agencies, and local jurisdictions in management, direction, and coordination of all activities of the Maryland Joint Operations Center (MJOC), 24/7 operations, which provides for prompt, efficient and effective communications on emergency incidents and. Responsibilities of the Assistant Response Coordination Branch Manager include overall direction, planning, organization and control of the MJOC 24/7 operations and staff. The position will also support Agency programs, projects, and activities related to the overall Agency mission, and may be tasked to support other duties as assigned by the Manager of the Response Coordination Branch. In order to fulfill these responsibilities, this position requires strong communication, managerial, supervisory, and leadership skills, as well as strong technical and presentation skills.

Emergency and disaster response and recovery operations as needed and/or assigned by Agency Secretary, Deputy Secretary, Directors, or Consequence Management Personnel. Employees will be expected to staff the State Emergency Operations Center (SEOC) upon its activation for real-world emergency incidents and exercises. Employees will attend training and retain competencies to be appropriately prepared to meet SEOC staffing needs, including understanding the National Incident Management System’s Incident Command Structure (NIMS ICS) and WebEOC, which the SEOC will utilize. Employees will support SEOC activations, which may involve extended work hours, as well as extraordinary stress levels, given that a disaster event would occur requiring SEOC activation. Employees will be expected to perform command and supervisory functions for incident management needs with competence and reliability under the NIMS ICS.

Employee may be required to report to an alternate. MJOC Management, Policy and Procedure Development. Develop and implement 24/7 operational procedures, policies, and standard operating procedures (SOPs) to assess the need for response to incidents, emergencies or disasters through proactive monitoring of weather, news media, reports from local jurisdictions and other State departments, federal agencies and neighboring States that might affect the State. These procedures must ensure prompt and effective analysis of the situation and facilitate the appropriate notification of key personnel and the public. This includes reviewing, editing, prioritizing and triaging daily incident reports and drafting executive summary reports for submission to the Governor’s Office.

Communications and Notification. Manage and coordinate effective communications among the emergency operations elements in the State through preparedness activities to include exercising, training and planning for all communications capabilities. Ensure the establishment and maintenance of effective communications with local command posts, and local jurisdiction Emergency Operations Centers.

MJOC Use of Technology. Manage the development, implementation and utilization of information technology tools to allow operations staff to effectively accumulate, monitor and analyze information. Such systems include WebEOC, Emergency information Systems (EIS), Geographical Information Systems (GIS), Hurricane Evacuation and Decision Making Models (HURREVAC), and numerous other software packages.

Support the Department’s statewide activities, as assigned by the Response Coordination Branch Manager, the Director of Consequence Management or the Deputy Secretary.

Support Maryland’s strategic goals and objectives for homeland security.

Support and participate in Consequence Management Directorate and overall

Department initiatives and programs, as assigned by the Response Coordination Branch Manager, Director of Consequence Management, Deputy Secretary, and/or Executive Secretary. Support the MDEM Consequence Management, and other Directorates, as needed.

Education: Bachelor’s degree from an accredited college or university and/or educational experience functionally equivalent to a bachelor’s degree.

Experience: Six years of administrative staff or professional work. 

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for three years of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience.

• Experience working in emergency management, and/ or experience coordinating hazard mitigation, incident response, or disaster recovery.
• Experience in the management of 24/7 emergency management joint operations center (JOC) or a Public Safety Access Point (PSAP)
• Experience developing and implementing operational procedures, policies, and/or standard operating procedures (SOPs)
• Experience managing and supervising employees

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETING THE EMPLOYMENT APPLICATION. All information concerning your qualifications including any required certifications must be submitted by the closing date.  We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Maryland Department of Emergency Management, 5401 Rue Saint Lo Drive, Reisterstown, MD 21136. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please call 410-702-3714, or email kiara.jones@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.