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Manager of the Office of Individual and Community Engagement

Program Manager I

Recruitment #24-005476-0017


The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland.




MSDE Division of Rehabilitation Services
2301 Argonne Drive
Baltimore, MD 21218


This is a Management Service position, and serves at the pleasure of the Appointing Authority.

This position is responsible for managing the Office of Individual and Community Engagement to support the overall vision, mission, and priorities of the Division of Rehabilitation Services (DORS). Serving as the DORS Individual and Community Liaison, this role manages the program tasked with providing the meaningful engagement of consumers, advocates, and community providers in the development and delivery of services throughout the Division. This position will work closely with diverse individuals with disabilities, professional disability related organizations, Legislative Officials, as well as other Program Managers and Office Directors to address consumer and provider needs. This position will report to the Senior Executive Director of Planning, Operations, and Field Services.

Position Duties Include: 

  • Provide timely responses to consumers, advocates, community disability program representatives, and legislators to address concerns or inquiries. 
  • Operationalize a case tracking system to maintain robust records of all inquiries, appeals, and responses. 
  • Create management reports and processes to analyze data and trends to determine staff training needs. 
  • Develop and maintain relationships with internal and external stakeholders to solicit feedback from DORS consumers and their family members, advocates, and community disability programs related to vocational rehabilitation services.
  • Attend community outreach events and participate in activities to solicit engagement of students, potential applicants, and current consumers. 
  • Supervise staff within the Office of Individual and Community Engagement. 


Education: Bachelor's degree from an accredited college or university

Experience: Four years of professional experience providing vocational rehabilitation services. Two years of of the required experience must have included providing direct supervision of other professional employees or serving as the technical lead of a vocational rehabilitation sub-program.


Preference will be given to applicants who possess the following preferred qualifications. Include clear and specific information on your application regarding your qualifications.

Possession of a master's degree in a human services related field from an accredited college or university


Candidates must consent to State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.



It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to DORS Human Resources Department at 2301 Argonne Drive, Baltimore, MD 21218. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the address listed.

Inquiries can be made to 410-554-9391, TDD (410) 554-9399. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.

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