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Temporary Call Center Representative

Compliance Division

Recruitment #24-005361-0007

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Introduction

OPEN TO ALL QUALIFIED APPLICANTS

This is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

GRADE

Temporary Call Center Representative - $18/hour

LOCATION OF POSITION

Annapolis, Maryland

POSITION DUTIES

The Comptroller of Maryland's Compliance Division is seeking Temporary Call Center Representatives to assist taxpayers in our Collections Unit by answering and resolving telephone inquiries coming into our call center located in Annapolis.

The incumbent in this entry-level position will be performing tax assessments, collections, investigations or examinations; performing duties independently as a member of an examination or collection team; and providing professional taxpayer service assistance. 

On the job training and resources are provided to give you the knowledge necessary to perform the job.

Temporary positions can lead to more permanent opportunities.

Schedules are available for call center representatives Monday-Friday from 8:00 a.m. - 5:00 p.m.  Leave may be limited during certain times of the year due to high volume events, projects or special assignments.

Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience involving one or more of the following areas: customer service, call center, fiscal clerical or clerical related work.

NOTES:

  1. Candidates may substitute 30 college credits from an accredited college or university for the required experience.
  2. Candidates may substitute one year of U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background check that will include fingerprinting, tax obligation, and determination of legal authorization to work in the United States.

*Resumes will not be accepted in lieu of a completed application.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email dbrown@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or 
Application.Help@maryland.gov

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

Please contact Stanley Harris at sharris@marylandtaxes.gov if you need reasonable accommodations.


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