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EMPLOYEE RELATIONS MANAGER

HR ADMINISTRATOR III

Recruitment #24-004920-0003

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Introduction

The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the legal business of the State, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government.

As Maryland’s 47th Attorney General, Anthony G. Brown, leads the Office with a key focus on equity, justice, and fairness. 

For more information on the agency, please visit our website.

GRADE

20

LOCATION OF POSITION

Office of the Attorney General
Human Resources
200 St. Paul Place 
Baltimore, MD 21202

This position adheres to the hybrid schedule of three (3) telework days per week. 

Main Purpose of Job

As an Employee Relations Manager (HR Administrator III) at OAG, the incumbent is responsible for creating and maintaining an Employee Relations environment that fosters positive relationships, addresses workplace issues, and promoting a productive and harmonious work environment that aligns with the values and prestige of the OAG. Reporting to the HR Director, the Employee Relations Manager is responsible for overseeing various functions such as investigating & resolving manager and employee concerns, creating employee engagement initiatives, and performance management.      

POSITION DUTIES

Employee Relations Investigations – 45%
• Serve as the primary point of contact for resolving employee conflicts, grievances, and disciplinary issues. 
• Conduct thorough investigations into complaints or conflicts, interviewing involved parties and gathering evidence as necessary. 
• Analyze findings and recommend appropriate actions, such as mediation, coaching, or disciplinary measures. 
• Act as a neutral mediator to help parties reach mutually acceptable resolutions. 
• Provide guidance to managers on conflict resolution techniques and best practices.

Employee & Management Support – 40% 
• Offer confidential counseling to employees experiencing personal or professional challenges impacting their work performance. 
• Assist employees with understanding their rights, benefits, and resources available within the organization. 
• Advise managers on effective feedback delivery, performance improvement plans, and disciplinary actions and assist in developing strategies for managing underperforming employees and facilitating constructive feedback sessions.

Policy Development & Implementation – 5% 
• Develop, review, and update employee relations policies & procedures. 
• Collaborate with stakeholders including HR and Executive leadership to ensure policies & practices are in alignment with the Attorney General’s values and priorities. 
• Provide guidance and training to the HR team, managers, and employees on policy interpretation and application. 
• Monitor updates to federal, state, and local labor laws and regulations affecting the workplace. 
• Conduct regular audits of HR policies, practices, and documentation for compliance.

Training & Development – 5% 
• In collaboration with the HR Director and Professional Development staff, Design training programs on topics such as diversity and inclusion, conflict resolution, and respectful workplace behavior. 
• Customize training content to address specific organizational needs and challenges.

Documentation & Reporting – 5% 
• Compile data on employee relations trends, issues, and resolutions. Report findings to HR & Executive leadership to inform decision-making and identify areas for improvement.

MINIMUM QUALIFICATIONS

The ideal candidate will have at least eight (8) years of employee relations experience. Candidates should have advanced experience in managing employee relations issues, conducting investigations, and resolving conflicts in a timely manner. Candidates should have excellent communication and interpersonal skills, with the ability to build rapport and establish trust with employees at all levels of the organization. Candidates must have advanced problem-solving and conflict resolution skills, with the ability to remain calm and objective in challenging situations. Candidates should be well versed with HR policies, procedures, and best practices related to employee relations, performance management, and compliance. with various ATS, HRIS, presentation, spreadsheet, email, calendar, and communications applications/software. Finally, candidates should be detail oriented, highly organized, and have excellent verbal and written communications skills.


Note: A Bachelors degree from an accredited college or university can be substituted for three (3) years of experience. 

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess:
  1. Experience in the legal or government fields.
  2. HR certifications such as SHRM, PHR, or IPMA/PSHRA. 

SELECTION PROCESS

Applicants who meet the minimum, selective, and preferred qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).  

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS


Health Benefits: Medical, Prescription, Dental, Vision Coverage, & Life Insurance


1. Personal - 6 days per year (prorated based on start date)
2. Annual - 10 days per year (increases every 5 years)
3. Sick - 15 days per year
4. Parental Leave - up to 60 days per birth or adoption

Local Mass Transit Benefits

FURTHER INSTRUCTIONS

Please upload a resume in addition to the online application. Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447.   TTY Users: call via Maryland Relay

If you have specific questions about recruitment, please call 410-576-6440 or email hr@oag.state.md.us.  

The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.



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