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CHILD SUPPORT SPECIALIST SUPERVISOR

STATEWIDE

Recruitment #24-004576-0001

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Introduction


When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This Statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State. 

All approved candidates will be placed on this list of eligible candidates in one Best-Qualified randomized scoring band for at least one year. Placement on this list is not a guarantee that you will be offered an interview for any given vacancy.

The closing date has been extended.

 
 

GRADE

15

LOCATION OF POSITION

STATEWIDE

CURRENT VACANCIES:

Prince George's County Office of Child 4235 28th Ave Suite 135, Temple Hills, MD 20748.
Wicomico County DSS, TCC Multi-Service Center, 31901 Tri-County Way, Suite 101, Salisbury, MD 21804.
Anne Arundel County Office of Child Support, 44 Calvert Street, Annapolis, MD 21401.
Montgomery County Office of Child Support, 51 Monroe Street, Rockville, MD 20850.

Main Purpose of Job

A Child Support Specialist Supervisor is the supervisory level of child support work.  Employees in this classification supervise Child Support Specialists who investigate and analyze child support cases and initiate appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with applicable federal and State laws, rules and regulations.  Employees in this classification supervise lower-level Child Support Specialists and assigned support staff.

POSITION DUTIES

Examples of Work:

Plans, coordinates, supervises and evaluates the work of lower-level Child Support Specialists and assigned support staff;

Trains lower-level Child Support Specialists in investigating and analyzing child support cases and in initiating appropriate actions to establish, maintain and enforce support payments to dependent children;

Monitors staff activity and prioritizes workload to assure that all case actions are completed in a timely manner and according to regulations, laws, policies and procedures;

Develops and implements procedures to effectively and efficiently meet the goals of the Child Support program;

Establishes corrective action plans where indicated and monitors for improvement;

Provides leadership to staff in incorporating strategic planning and quality management in program activities;

Serves as liaison between the Child Support Enforcement Administration and other State agencies, the State’s Attorney’s Office and the courts;

Assists agency management in developing and improving services and funding sources related to program development and enhancement;

Participates in community, inter-departmental, intra-State, and inter-State meetings and forums related to child support issues;

Uses mainframe and personal computer systems and software to prepare and submit management, financial and technical reports;

Works with the Sheriff’s Office to develop solutions to problems related to serving child support warrants and body attachments;

Responds to inquiries from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases;

May conduct customer orientations and make presentations in the community about child support programs and services;

May assist employers to understand and comply with child support wage withholding procedures;

May administer the child support program in the absence of the Assistant Director;

May assist with preparation of the annual budget;

May draft correspondence for the Assistant Director;

Performs other related duties.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   An Associate of Arts degree from an accredited college or university.

Experience: Five years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with federal and State laws, rules and regulations.

Notes:

1. Candidates may substitute additional experience on a year-for-year basis for the required education.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for two years of the required experience.

3. Candidates may substitute experience determining eligibility for government assistance programs for one year of the required experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: 

STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

Or email latoura.jones@maryland.gov: Voice 410-767-8844, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.



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