IT FUNCTIONAL ANALYST II

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State Board of Elections

An Information Technology (IT) Functional Analyst II is the full performance level of work providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms. Employees in this classification do not supervise other positions. Employees in this classification receive general supervision from an IT Functional Analyst Supervisor, other information technology administrator or other administrator. Positions in this classification are evaluated by using the classification job evaluation methodology. The use of this method involves comparing the assigned duties and responsibilities of a position to the job criteria found in the Nature of Work and Examples of Work sections of the classification specification. The IT Functional Analyst Trainee, IT Functional Analyst I and IT Functional Analyst II are differentiated on the basis of degree of supervisory control exercised by the supervisor over these employees. The IT Functional Analyst Trainee learns to perform duties under close supervision. The IT Functional Analyst I performs duties under close supervision at times and under general supervision at other times depending on the complexity of the specific duty being performed. The IT Functional Analyst II performs the full range of duties and responsibilities under general supervision. The IT Functional Analyst II is differentiated from the IT Functional Analyst, Lead in that the IT Functional Analyst, Lead assigns, reviews and approves the work of and trains lower-level IT Functional Analysts.

Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application system’s malfunction or error;

Reviews error codes generated by the application system to determine the appropriate course of action for correction;

Assists technical programmer analysts in the design, development and testing of application system corrections or enhancements by analyzing modifications recommended, determining system impact and estimating effort and resources required to perform modification;

Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate pre-production test planning and execution in coordination with established quality assurance policies and procedures;

Develops, reviews and updates application documentation and training material to ensure that information is accurate, relevant, current, and user friendly;

Conducts multiple programs of on- and off-site training and support for all levels of users on the functions and capabilities of complex applications by using established training techniques and state-of-the-art software;

Oversees, coordinates and supports permanent and ad hoc user groups for the advancement of the system application and the users’ operating knowledge;

Participates in the management of changes to application based on input from individual system users, user groups and control agencies who identify requirements relating to application deficiencies or enhancements;

Performs other related duties.

Experience: Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Candidates may substitute the possession of an Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

2. Candidates may substitute the possession of an Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience relaying technical information to non-technical team members. 

2. Experience conducting testing of user acceptance requirements. 

3. Experience with Agile methodology. 

4. Customer service experience using effective communication reporting issues. 

5. Experience working as a team in a professional setting.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to the State Board of Elections, 151 West St., Suite 200, Annapolis, MD 21401. Paper application materials must be received by 5:00 pm on the closing date for the recruitment. Resumes will not be accepted in lieu of an application.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-974-5126. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact Chris.Lohr@Maryland.gov.

MD TTY Relay Service: 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.