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Senior Enterprise Administrator

IT SYSTEMS TECHNICAL SPECIALIST SUPERVISOR

Recruitment #24-004489-0001

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Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 


We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

 This is a full-time contractual position.  

GRADE

20

LOCATION OF POSITION

Maryland Department of Human Services
MD THINK 
849 International Dr.
Linthicum Heights, MD 21090

Main Purpose of Job

The Senior Enterprise Administrator plays a crucial role in driving the organization's technology strategy, ensuring the security and reliability of IT systems, and fostering innovation to support business growth and success.

A Senior Enterprise Administrator, you would be responsible for overseeing and managing Tiers 1 and 2 of MD THINK IT team. The role would involve strategic planning, implementation, and maintenance of various systems to ensure smooth operations and security. This is a supervisory level of work planning, designing and developing improvements and new or advanced systems or applications across an entire area of specialization in application, communication, database or operating systems software technology. Employees in this classification supervise IT Systems Technical Specialists.

POSITION DUTIES

  • Strategic Planning: Developing long-term IT strategies aligned with the organization's goals and objectives. This includes assessing current systems, identifying areas for improvement, and planning for future technology needs.
  • Infrastructure Design and Implementation: Designing, deploying, and managing complex IT infrastructure components such as servers, networks, storage systems, and cloud services. This also involves ensuring scalability, reliability, and security of the infrastructure.
  • Security Management: Implementing and managing robust security measures to protect the organization's data, networks, and systems from cyber threats. This includes setting up firewalls, intrusion detection systems, encryption, access controls, and conducting regular security audits.
  • Team Leadership and Management: Leading a team of IT professionals, including administrators, engineers, and technicians. This involves assigning tasks, providing guidance and support, conducting performance evaluations, and fostering a collaborative work environment.
  • Vendor Management: Evaluating, selecting, and managing relationships with third-party vendors and service providers for hardware, software, and cloud services. This includes negotiating contracts, overseeing service level agreements (SLAs), and ensuring vendor compliance.
  • Disaster Recovery and Business Continuity: Developing and maintaining plans and procedures to ensure business continuity in the event of a disaster or system failure. This includes regular backups, recovery testing, and documentation of procedures.
  • Compliance and Regulations: Ensuring compliance with relevant laws, regulations, and industry standards related to IT, data privacy, and security. This may include GDPR, HIPAA, PCI DSS, and others depending on the organization's industry and location.
  • Training and Mentoring: Providing training and professional development opportunities for IT staff to enhance their skills and knowledge. This also involves mentoring junior team members and sharing best practices.
Server and VMware server environments and to support organizational needs.
  • Design and deploy tailored testing environments across multiple teams utilizing VMware infrastructure.
  • Administer comprehensive software management using Microsoft InTune to enhance system security and streamline operations.
  • Implement and create system images to be deployed to end user devices.
Lead Junior System Administrator, and the Tier 1 and Tier 2 IT Support.
  • Provide guidance and be a point of escalation to Junior System Administrator and Junior IT Support members, ensuring tasks are efficiently executed.

MINIMUM QUALIFICATIONS

Experience: Eight years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.

3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by writing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.

4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and four years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:
  • Three years Proficiency with Active Directory administration, including user and group management, security polices, and troubleshooting.
  • Three years Proven experience with scripting using Batch, Powershell, or Python for automation tasks and system administration.
  • Two or more years Proven experience in zScaler network security solutions, including configuration, monitoring, and troubleshooting.
  • Two or more years Experience in conducting training sessions for IT team members, including onboarding new personnel and facilitating skill development workshops.

    SELECTION PROCESS

    Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list.  The resulting list may be used for future vacancies with this agency or other state agencies.

    BENEFITS

    As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:   STATE OF MARYLAND BENEFITS

    ·       Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

    ·       Annual Leave - ten (10) days of accumulated annual leave per year.

    ·       Sick Leave - fifteen (15) days of accumulated sick leave per year.  

    ·       Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

    ·       Holidays - State employees also celebrate at least twelve (12) holidays per year.  

    ·       Pension - State employees earn credit towards a retirement pension.

    ·       Positions may be eligible for telework.

    FURTHER INSTRUCTIONS

    The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Stacey Nelson, Department of Human Services, Recruitment Services Unit, 311 W. Saratoga Street, Room 143 Baltimore, Maryland 21201. 

    All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

    If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to stacey.nelson1@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

    If you have any questions concerning this recruitment process for this position, please contact 410-767-7349

    TTY Users: call via Maryland Relay.
     
    If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

    As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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