Casino Compliance Representative
Maryland Live Casino
Recruitment #24-003631-0004
Department | MLGCA Video Lottery Terminal |
---|---|
Date Opened | 4/16/2024 3:15:00 PM |
Filing Deadline | 5/3/2024 11:59:00 PM |
Salary | $44,534.00 - $73,611.00/year |
Employment Type |
Full-Time
|
HR Analyst | Marcus Staten |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Serves as a liaison and establishes relationships with all levels of law enforcement, casino management, casino staff employees, all registered and certified vendors, and all necessary persons.
- Responds to all patron complaints and questions and attempts to resolve all complaints from patrons in a satisfactory and equitable manner.
- Prepares a report for all incidents that occur within the casino.
- Monitors all casino employees to ensure that each employee meets the Lottery’s licensing requirement. Ensures that all casino employees have their credentials on their person and are visible for display.
- Works with the Lottery’s Licensing Department to ensure that all vendors, manufacturers, etc., are licensed in accordance with regulations.
- Provides assistance to the Lottery’s Internal Audit and Accounting Departments when requested or as needed.
- Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly and to complete "ram" clears as needed; engages in practice of ongoing review of slot machine activity to ensure that all machines are functioning as required.
- Assists casino personnel with jackpot payouts to ensure meters are properly recorded and the payout is accurate and valid.
- Receives all state-owned equipment, including video lottery terminals into the casino, affixes the state assesst tag, records appropriate information into the corresponding maintenance log and performs inventry of all State-owned equipment.
MINIMUM QUALIFICATIONS
Experience: Four years of experience in administrative staff or professional staff work.
Notes:
1. Candidates may substitute the completion of 60 credit hours from an accredited college or university and two years of experience in administrative staff or professional staff work for the required experience.
2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- Experience in conducting investigations.
- Experience conducting regulatory compliance for gaming.
LIMITATIONS ON SELECTION
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SELECTION PROCESS
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
Apply via Paper Application. | You may also download and complete the Paper Application here. |