When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
This recruitment is limited to current Department of Human Services employees only.
This recruitment has been reopened to allow additional application submissions. If you have already applied for this recruitment (24-003255-0002) please do not reapply; your application remains under consideration.
GRADE
16
LOCATION OF POSITION
Caroline County Department of Social Services
Family Investment Division
300 Market Street
Denton MD 21629
Main Purpose of Job
The purpose of this position is to provide timely and accurate benefits for applicants and recipients of all Family Investment Programs and Office of Home Energy Programs by direct supervision of staff and a unit supervisor, by correct interpretation and application of all related Federal, State, and Local policies and procedures, and by active participation in planning and implementation of said program policies and procedures.
POSITION DUTIES
Delegates workloads for staff supervised in order to process applications and/or re-determinations within timelines as mandated by Federal, State, or local policy and as measured by supervisory review of appropriate management reports.
Monitors program error and accuracy rates as well as all case management tasks (e.g., DEAP referrals, New Hires Alerts, and others as requested or required) in accordance with current policies, procedures, and timelines as measured by supervisory review of management reports.
Reviews case files for compliance and accuracy in determining eligibility for assistance during the application, redetermination, interim change, and completes pre-review requirements in accordance with Federal, State, and Local policy and procedures.
Plans for and represents the Department in Appeals hearings and court hearings as they arise in order to affirm/explain the accuracy and timeliness of FIA and OHEP decisions and actions.
Participates, as needed, in the agency’s mandated obligation to provide mass care and shelter under the direction of the County or State Emergency Operations Center.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
EDUCATION: A Bachelor’s degree from an accredited college or university.
EXPERIENCE: Two years of experience supervising workers engaged in determining eligibility for governmental assistance programs or monitoring compliance in those programs.
NOTES:
1. Candidates may substitute additional experience as described on a year-for-year basis for up to four years of the required education.
2. Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university and two years of experience involving public contact and performance of support functions directly related to Family Investment program operations for the required education.
3. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Maryland Department of Human Services do not have the authority to accept substitutions or equivalents.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Six months of experience using Google Workspace applications such as such as Google Gmail, Docs, Sheets and Meet.
Six months of experience using Workday for timekeeping and performance management.
Two years of experience working within the Eligibility and Enrollment System (E&E).
LIMITATIONS ON SELECTION
Limited to current Department of Human Services employees.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.
It is important that you provide complete and accurate information on your application.
Please report all experience and education that is related to this position.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:
•Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
•Annual Leave – ten (10) days of accumulated annual leave per year.
•Sick Leave – fifteen (15) days of accumulated sick leave per year.
•Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
•Holidays – State employees also celebrate at least twelve (12) holiday per year.
•Pension – State employees earn credits towards a retirement pension.
•Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.
Or email scott.waddel@maryland.gov: Voice 410-767-7255, toll-free: 1-800-332-6347.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
Do not submit unsolicited documentation.
TTY Users: call via Maryland Relay
As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
