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Administrative Officer II

Recruitment #24-003235-0017


The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team! 





301 W. Preston Street
Baltimore, MD  21201

Main Purpose of Job

The Training and Development Specialist will work with the Training Manager in all aspects of developing and operating the Computerized Maintenance Management System (CMMS) training program for all State of Maryland agencies that use the software system to maintain their facilities. This includes teaching, curriculum design and development, assessment, and the writing of training publications such as user guides and tutorials.


Duties for this position include but are not limited to:

- Teaching: Will be responsible for conducting live, "real-time" training sessions, both in-person and virtual (i.e., via the Google Meets app), group and one-on-one. Will also be responsible for developing and leading asynchronous online training using a Learning Management System (LMS). 

- Curriculum development: Will work with the Training Manager in determining client needs and developing modules and/or courses designed to equip clients with the necessary knowledge and skills to meet these needs.  

- Evaluation/Assessment: Will work with the Training Manager in designing and developing evaluation tools (e.g., quizzes and exams), both written and practical applications, to assess the level of the trainees' knowledge and skills, as well as the effectiveness of the training.  

- Writing: Will be responsible for composing training publications such as manuals, user guides and tutorials as supplements to the training sessions, which will include creating PowerPoint (or Google Slides) slide presentations to be used in conjunction with training sessions.  

- Administrative duties: Will be responsible for creating and maintaining attendance records, transcripts, grading quizzes and exams, recording results, and creating and issuing certificates of completion.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.


1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.


Strong preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding all qualifications. 


- Experience as a writer of educational and/or technical documents (e.g., manuals, user guides, tutorials, etc.).


- Experience as an adult educator and/or trainer.

- Experience developing pre-recorded “asynchronous” training modules using a Learning Management system (LMS). 


- Experience with distance/virtual training.  


- Experience operating and/or teaching computer software systems.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


It is important that you provide complete and accurate information on your application.  Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application. 


Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position.  You may submit your transcript as part of the application process. 


The examination for this position will consist of a rating of your education, training and experience related to the requirements of the position.  Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED.  The eligibility list will be valid for one year and may be extended.  The list will be used by the hiring authority to select employees for interviews.  Eligible lists may be used to fill future vacancies of the same classification. 


Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired. 


You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.


The State of Maryland offers a generous benefits package that includes:

- Tuition reimbursement for those who qualify

- Flexible work schedules and telework opportunities for many positions

- Free mass transit in Baltimore & Annapolis

- Generous paid leave that increases with years of service

- Paid holidays

- Health coverage with low out-of-pocket costs

- Employee & employer contributory pension plan 


Click on the link below for more information.



Contact or call 410-767-4986 with questions about this recruitment.  The on-line application process is STRONGLY preferred. Apply online at – click on Employment on the left side of the screen. If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD  21201 by the closing date and time. TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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