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Centralized Intake Director

Recruitment #24-002595-0002


This is a Management Service position, and serves at the pleasure of the Appointing Authority.

MISSION: To transform young people’s lives, create safer communities, and forge more equitable systems through community-based partnerships that hold youth accountable while building on their strengths and support systems. 

VISION: Providing pathways to success for youth and families through partnerships across Maryland.




Baltimore City Juvenile Justice Center, 300 N. Gay St., Baltimore, MD 21202 (Baltimore City)

Main Purpose of Job

The Baltimore City Centralized Intake Program Manager is responsible for overseeing the operations of the Centralized Intake (24 hours/7 days a week) Unit. They provide leadership to the supervisory and intake staff, who oversee and process requests from law enforcement statewide in accordance with Statute and DJS policies.

One of the Program Manager's main responsibilities is ensuring the goals and objectives of the Department of Juvenile Services are carried out for statewide Centralized lntake matters statewide. The Program Director oversees the daily operation and administration of decision making to youth and their families under State and Federal laws and regulations, in addition to Departmental policies and procedures. They work closely with external stakeholders such as Judges, law enforcement, state attorneys, youth attorneys, local education agencies, and other state human service agencies to ensure that intake complaints are processed according to legal requirements. 

Supervising and training staff, as well as identifying their training needs, are vital aspects of the Program Manager's responsibilities. Additionally, the Program Manager plays a role in promoting Departmental reform and other initiatives, such as Juvenile Detention Alternatives Initiative (JDAI). This position will also work closely with the Executive Director of Court Services to discuss DRAI decisions to provide further guidance and input regarding matters before the Court. 

Furthermore, the Program Manager may be required to be on-call to address detention requests and provide guidance to staff.


Education: Possession of a Bachelor's degree from an accredited college or university.

Experience: Five years of experience providing case management services to emotionally or socially maladjusted, delinquent, victimized, or exceptional juveniles in a community or residential setting. Two years of this experience must have involved the supervision of case management service staff.  


1. An Associate of Arts degree in the social or behavioral sciences or criminal justice from an accredited college or university and three years of experience supervising case management staff may be substituted for the required Bachelor’s degree.  

2. A Master’s degree in the social or behavioral sciences or criminal justice from an accredited college or university and two years of experience supervising case management staff may be substituted for one year of the required general experience.


Candidates appointed to positions in this classification are required to become fully certified by the Maryland Correctional Training Commission within 90 days of appointment and maintain certification while employed.


Please ensure you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date; we will not consider information submitted after this date.


The assessment will be a rating of your application based on your education, training, and experience related to the position’s requirements. It is essential that you provide complete and accurate information on your application. Please report all related experience and education. For education obtained outside the U.S., you must provide proof of the equivalent American education as determined by a foreign credential evaluation service.



The online application is preferred. However, if you are unable to apply online, you may email or mail a paper application and supplemental questionnaire to the address below or fax a paper application and supplemental questionnaire to the fax number below. If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number located at the top of the bulletin, and the last 4 digits of your SS#. Paper application materials must be received by 5:00 p.m. on the closing date for this recruitment. No postmarks will be accepted. Incomplete application forms will not be accepted.

Maryland Department of Juvenile Services   
OHR-Recruitment & Examination Unit   
Attn: Laurita Lesperance   
217 E. Redwood Street  
Baltimore, MD 21202

Fax number 410-333-4188

TTY Users: call via Maryland Relay

Should additional information regarding this recruitment be required, please contact the DJS Office of Human Resources at Include the Recruitment Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are welcome to apply for all recruitments.

People with disabilities and bilingual candidates are encouraged to apply.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.

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