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ASSISTANT BRANCH OFFICE MANAGER (REVENUE ADMINISTRATOR I)

Taxpayer Services Division

Recruitment #24-002554-0003

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Introduction


OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

 

GRADE

15

LOCATION OF POSITION

WALDORF, MD

POSITION DUTIES

​​Would you like to work in Waldorf, MD?  A suburb of Washington, D.C. located in Charles County, twenty one miles away from the United States Capital. Minutes away from several shopping centers, restaurants, trails, parks and the ultimate recreational and sports complex 'Capital Clubhouse' a multi sport center for all ages, an ice rink, rock climbing wall and a fitness center.

We are seeking a motivated individual to supervise our staff in the Waldorf Branch Office of Taxpayer Services Division. The main purpose of this job is to assist the manager, in planning, organizing, directing, and supervising the activities of the branch office representatives in the Waldorf Branch Office of the Comptroller of Maryland. This position directs the work of reporting staff, which may include professional, technical, or clerical workers. Responsibilities also include to answer inquiries and complaints of taxpayers, businesses, tax preparers and the general public, who contact the local branch office by phone, in person, virtually or via email. Review and approve leave, as well as monitor staff coverage of the branch office. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency’s emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations.​

Please Note: Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm. The nature of the position requires that the employee be able to travel within the State of Maryland, and provide their own transportation to visit various branch offices located within the State of Maryland. Employee must be able to tolerate an occasional uncomfortable or unpleasant experiences presented by upset or irate taxpayers. Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc. Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies. Evening, and weekend work may be required during peak times of the year. Leave may be limited during certain times of the year due to high volume events, projects or special assignments.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of professional work experience in auditing, accounting, tax law, general management or customer service.

NOTES:

  • Candidates may substitute the possession of an associates degree for two years of the required experience. 
  • Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
  • Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience.
  • Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Prior supervisory/management experience. 
  • Customer Service Experience.  
  • Good communication skills (speaking & writing) 
  • Organizational skills. 
  • Experience with personal computer and software applications 
  • Knowledge and experience in Maryland tax laws and forms.  
  • Knowledge and experience in federal tax laws and forms.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

  • Employees in this classification are required to travel in the performance of the duties.
  • Employees in this classification may be assigned duties which require the operation of a motor vehicle.
  • Employees assigned such duties will be required to possess a driver’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

*Resumes will not be accepted in lieu of a completed application.

EXAMINATION PROCESS

Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email cfeldkamp@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

Please contact Stanley Harris at sharris@marylandtaxes.gov if you need reasonable accommodations.



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