BILINGUAL CALL CENTER SUPERVISOR (REVENUE ADMINISTRATOR I)
Taxpayer Services Division
Recruitment #24-002554-0002
Department | COMP Revenue Administration |
---|---|
Date Opened | 4/23/2024 4:00:00 PM |
Filing Deadline | 5/7/2024 11:59:00 PM |
Salary | $53,627.00 - $89,425.00/year |
Employment Type |
Full-Time
|
HR Analyst | Carole Feldkamp |
Work Location |
Anne Arundel
|
Telework Eligible | Yes |
Introduction
OPEN TO ALL QUALIFIED APPLICANTS
This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.
GRADE
LOCATION OF POSITION
POSITION DUTIES
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of professional work experience in auditing, accounting, tax law, general management or customer service.
NOTES:
- Candidates may substitute the possession of an associates degree for two years of the required experience.
- Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
- Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience.
- Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.
SELECTIVE QUALIFICATIONS
DESIRED OR PREFERRED QUALIFICATIONS
- Supervisory experience
- Customer service experience Organizational skills
- Call Center or emergency preparedness environment experience
- Experience with personal computer and software applications
- Knowledge and experience of Maryland State Tax Laws and Forms
- Knowledge and experience of Federal Tax Laws and Forms
- Experience adapting to changing priorities
- Communication skills (both oral and written), in both English and Spanish
LICENSES, REGISTRATIONS AND CERTIFICATIONS
- Employees in this classification are required to travel in the performance of the duties.
- Employees in this classification may be assigned duties which require the operation of a motor vehicle.
- Employees assigned such duties will be required to possess a driver’s license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
*Resumes will not be accepted in lieu of a completed application.
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
- First and Last Name
- Recruitment Number (located at the top of the bulletin)
- The last four digits of your SS#
Click on a link below to apply for this position:
Fill out the Application NOW using the Internet. | Apply Online |
Apply via Paper Application. | You may also download and complete the Paper Application here. |