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Member Services Unit

Recruitment #24-002043-0023


The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System.  The System is a multi-employer, public employees’ benefit retirement system composed of twelve (12) separate retirement and pension systems with additional plan components, covering approximately 193,000 active members and more than 170,000 retires and beneficiaries.




Maryland State Retirement Agency
120 East Baltimore Street
Baltimore, MD  21202

Main Purpose of Job

The main purpose of the Administrative Specialist III is to be the provide administrative duties in support of the Member Services Unit. This position serves as the first person-to-person contact for customers arriving at the Maryland State Retirement Agency. In this role the Administrative Specialist III must present a friendly and professional presence and assists customers in getting the resources they need. This position serves as a “gatekeeper” to the Member Services Unit and must be able to quickly and correctly determine the best manner to completely and accurately service the needs of the customers coming into the Agency and assist the customer in navigating their visit to the Agency. Customer service interactions will occur primarily face-to-face but also will occur over the phone and via email. The customers are members, retirees, beneficiaries, and employers seeking assistance with retirement related issues.


  • Presents a professional, knowledgeable image to customers. Interacts with the customers to determine their need for assistance.
  • Collects documents and forms from customers. 
  • Notarizes customer signatures as required on certain agency forms.
  • Collects payments from customers for things like deficiency payments or purchases of service and distributes payments to customers who have requested to come into the Agency and physically pick up their check. 
  • Maintains payment receipts and payment disbursement logs.
  • Answers basic questions as related to retirement benefits.
  • Determines the need for assistance beyond what they can offer at the Front Desk and helps the customer navigate through their interaction with the Agency.
  • Maintains the reception area and Front Desk to present a clean, neat, safe, and organized environment to the customers.
  • Ensure confidentiality and handle customer information discretely.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work. 


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.


Preferred Qualifications:

At least one year of experience in a customer service role.

At least two years of experience with the Microsoft Office suite of applications: Excel, Outlook, and Word.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. 



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to:

Department of Budget and Management, Recruitment and Examination Division, 
301 W. Preston St. 
Baltimore, MD 21201. 

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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