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Quality Assurance & Program Planning Manager


Recruitment #24-001804-0003


When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we achieve Governor Wes Moore’s pledge to leave no one behind.





Prince George’s County Office of Child Support
Office of the Director
4235 28th Avenue
Suite 135
Temple Hills, MD 20748

Main Purpose of Job

The main purpose of this position is to manage the Division of Quality Assurance & Research, Program Development and Special Projects and reports Unit. The incumbent has the responsibility for the training curriculum, the planning, development, implementation and management of new child support processes/programs for the local agency. This position also supervises one (1) Administrative Officer.


  • Create and write local standard operating procedures in accordance with Federal and State regulations to carry out CSA's activities. Make PowerPoint presentations and workflows for the agency. Gives potential effects of suggested regulations to be discussed with senior management. Examine state and federal rules and regulations to see how they affect the local offices. Assist local child support workers, other partner organizations, and private organizations impacted by the child support program with technical support and consulting. For the director's evaluation, create and assemble narratives and complete accurate reports that examine the success of programs, objectives, and goals. Contribute to the creation and administration of community outreach initiatives.
  • Create or improve an agency-wide framework for the quality of the child support program; make sure that standard operating procedures are standardized and recorded. Ensure the agency offers a systematic onboarding process for contract, specialist, and lead employees. Make sure the agency is promptly informed of developments on policy and process improvements. Make certain that staff members are adhering to ongoing education.
  • Oversee personnel in charge of special projects and research and development. Oversees and develops employees who are in charge of specific reports and other duties that are delegated to them. Carries out the PEP procedure and keeps an ongoing eye on the productivity of the designated employees. Additionally oversees and supports employees who are in charge of creating monthly reports on actions connected to the goals of the agency.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

ExperienceEight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of supervisory experience.
One year of experience using computer software such as Microsoft Word, Excel, Google Docs, Google Sheets, or Google Forms.
One year of experience writing reports and making recommendations.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  Successful candidates will be placed on the eligible (employment) list for at least one year.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.


As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.


Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 311 West Saratoga Street, First Floor, Baltimore, Maryland 21201.Or, email  If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants and  people with disabilities are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

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