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Administrative Specialist II

Consultative Examination Scheduler

Recruitment #24-001756-0073

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Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland.

GRADE

11

LOCATION OF POSITION

MSDE-DORS-Disability Determination Services
211 Schilling Circle, Suite 100
Hunt Valley, Maryland 21031

POSITION DUTIES

This position provides support to the disability claims adjudication process through the timely and accurate processing of requests for consultative examinations (CE), scheduling appointments with CE Providers, and generating correspondence, which promotes the efficient processing of adult and childhood initial, reconsideration, continuing disability review, and hearings workload claims.

Job Duties Include:         
  • To ensure timely and accurate CE scheduling, review each CE request to ensure appropriateness utilizing extensive knowledge of medical exams, tests, and CPT codes: verify that required authorizations have been obtained: and resolve any discrepancies with claims examiner prior to scheduling.         
  • Utilize automated vendor rotation system, taking into consideration CE provider capabilities, special needs of claimants, special arrangements, and appointment lead times; select CE provider for new CE appointments and reschedule cancelled and broken appointments.         
  • Analyze options when specific needs cannot be met in claimant’s geographical area, provide alternative suggestions to operations examiners, quality assurance specialists, supervisors; and/or work with the Medical Relations Office to make special arrangements.        
  • Contact CE Provider or utilize pre-set block times on the case processing system to obtain appointment date and time; document the case file by entering appointment information into the case processing system and generate authorization letters/appointment notices to provider, claimant, third party and/or any other claimant representative.        
  • Determine if travel reimbursement is appropriate and complete stand-alone reimbursement as needed. 
  • Coordinate multiple CE requests for an individual claimant with other schedulers to avoid conflicts in scheduled times.  
  • Sort and separate appointment notices and prepare them for mailing. 
  • Utilize Social Security Administration's (SSA's) National Case Processing System (NCPS) and maintain up to date review of the functionality guides specific to the consultative examination process, with new monthly implementation.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work. 

Notes: 
1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience. 
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Professional experience using/working with medical terminology
Experience using the Microsoft Office suite

SPECIAL REQUIREMENTS

Conditional job offers and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If the applicant is unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to DORS Human Resources Department at 2301 Argonne Drive, Baltimore, MD 21218. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the address listed.

Inquiries can be made to 410-554-9391, TDD (410) 554-9399. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work in compliance with the Immigration Reform and Control Act, and travel throughout the State are required. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.




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