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Recruitment #24-001532-0002


When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a full-time contractual position






Department of Human Services
Maryland Office for Refugees and Asylees
311 W. Saratoga Street
Baltimore, MD 21201

Main Purpose of Job

Under the general supervision of the Program Manager for the Maryland Office for Refugees and Asylees (MORA), the incumbent will support coordination of MORA programs, in particular those that support the achievement of self-sufficiency among Maryland’s refugee populations. This includes facilitating and ensuring the quality of programs focused on workforce development, employability services, business engagement efforts, and overall assistance to barrier reduction of MORA’s refugee populations, as appropriate. The incumbent will represent MORA to other state agencies who support self-sufficiency, including the Maryland Department of Labor (DOL), and the Maryland State Department of Education (MSDE), and will co-coordinate the Skilled Immigrant Taskforce with these and other stakeholders. The position will provide support to MORA’s network of grantees in order to address self-sufficiency barriers and challenges in the broader community.


Provides support to the network of MORA contractors that provide self-sufficiency and employment services to eligible populations.
  • Coordinates opportunities for contractors to develop proposals to maintain ongoing programs or implement innovative new ideas, all based on measurable program performance.
  • Oversees MORA grantee contracts such as Refugee TANF Coordination, Employment Services, Business Engagement, Vocational Training, and other services.
  • Maintains Maryland’s Employment Model through an in-depth understanding of refugee employment combined with national research and national collaboration.
  • Understands federal regulations regarding employment and training activities and applies these to deliver program at the state level that is compliant with these, while maintaining integrity of the Maryland Employment Model in a constantly shifting economic environment.
Facilitates monitoring of refugee self-sufficiency programming.
  • Oversees the collection, presentation, and analysis of periodic and trend statistical data concerning contractor program performance.
  • In coordination with the MORA Program Manager, plans and conducts monitoring visits of MORA employment programs.
  • Regularly monitors vendor performance and communicates performance concerns to MORA staff.
  • Develops and disseminate monitoring reports, in coordination with MORA Program Manager. 
  • Coordinates and leads desktop monitoring activities to ensure that MORA grantees adhere to Corrective Action Plans.
Leads the development of partnerships with programmatic stakeholders.
  • Co-leads Maryland’s Skilled Immigrant Taskforce in partnership with  other Maryland state agencies, such as DOL and MSDE.
  • Facilitates and maintains relationships and partnerships with a variety of stakeholders, including federal/state/local government agencies, non-profit organizations, businesses, and others.
  • Supports procurement of new contracts with partners which facilitate self-sufficiency of clients, including development of new Scope of Works, Grants/Subgrants, and Interagency Agreements.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:    A Bachelor’s degree from an accredited college or university.

Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.


  • One year of experience coordinating, administering, or managing refugee employment or self-sufficiency programs.
  • One year of experience involving the implementation of federal regulations and guidelines regarding employment activities for vulnerable populations.


The ideal candidate will possess the following:

  • Bachelor’s or graduate degree in social work, or any other human services field 
  • One year of direct service experience working with refugees, asylees, migrants or other humanitarian immigrant populations.
  • Strong relationship building and networking skills as well as demonstrated skills in accessing community resources.
  • Knowledge of refugee and immigrant resettlement patterns, processes, and challenges.
  • Demonstrated ability to work both independently and as a member of a team.
  • Excellent written and verbal interpersonal and cross-cultural communication skills to interact effectively with all levels of stakeholders and with diverse groups of people.
  • Excellent computer skills, including proficiency in Microsoft Word applications.
  • Specialized knowledge of workforce and economic trends that may affect refugee employment and self-sufficiency outcomes, whether through graduate or undergraduate studies or professional experiences.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list.  The resulting list may be used for future vacancies with this agency or other state agencies.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. 

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Stacey Nelson, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 143 Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-7349. 

TTY Users: call via Maryland Relay.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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