OFFICE SECRETARY II

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. 

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

The MIA is recruiting to fill an Office Secretary II position in the Life and Health Division. This position provides administrative and secretarial support to management and investigators in the Life and Health, Complaint Unit.  Job duties will include entering and maintaining data in an electronic tracking system; typing correspondence; scanning and photocopying documents; and answering and directing telephone calls. The Office Secretary II will also be responsible for opening and processing mail; receiving and sending faxes; and emailing and mailing correspondence to consumers/complainants. This position will serve as a back up to the Office Secretary III as it pertains to creating and processing Hearings and Orders.

The Office Secretary II may have the opportunity to work a hybrid schedule, but must be available to work in the office any day of the week, Monday through Friday, as needed. The ideal candidate for this position must possess outstanding customer service skills.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years performing secretarial or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.  

· Experience using MS Word to draft documents.

· Experience with Adobe Pro and Excel

· Data entry experience

Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

Our comprehensive benefits package includes a generous leave package; medical, prescription, dental and vision coverage; healthcare and dependent daycare flexible spending accounts; a defined benefit pension plan with optional 457 and 401k supplemental retirement plans; flexible work schedules; and service that may qualify the successful candidate for the Federal Public Service Loan Forgiveness Program.

 STATE OF MARYLAND BENEFITS

Please contact: charrison@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred.  If you are unable to apply online, you may submit an application by mail.  The paper application must be received by close of business, on the closing date for the recruitment.  Postmarks will not be accepted.  Incorrect application forms will not be accepted.

Applications may be mailed to: Maryland Insurance Administration, Human Resources Division, 200 St. Paul Place, Suite 2700, Baltimore, Maryland 21202.

We thank our Veterans for their service to our country, and encourage them to apply. 

TTY Users call Maryland Relay Service at 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.