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UI Professional V-Internal Only

UI Claim Center Supervisor

Recruitment #24-001154-0001


The Maryland Department of Labor, (MDOL), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional V-Supervisor This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.




Cumberland, Maryland
Towson, Maryland
College Park, Maryland

Main Purpose of Job

Main Purpose of the Job: Supervising employees who interview individuals applying for unemployment insurance benefits to obtain the necessary information to process claims in accordance with established guidelines to provide high-quality customer-focused services that regulate the distribution of unemployment insurance benefits, to support the economic stability of the state.


  • Coordinate, review, and lead the effort and work of a unit comprised of UI Professionals responsible for taking and processing claims, answering claimant questions, conducting fact-finding interviews and completing non-monetary determinations in accordance with established guidelines.
  •  Provide feedback, guidance, and training to UI Professionals in current, complex departmental policies, procedures, and programs to ensure all internal and external goals are met; ensure a satisfactory level of efficiency.
  •  Reviews and takes appropriate action on work items generated through the system;
  •  Contributes to the compilation of metrics information to report to leadership.
  •  May ensure that lower level staff members are reviewing and taking appropriate action on work items generated through the system. Assist in training current and new staff on Beacon processes & procedures.
  •  Monitor reports to ensure that due process is not compromised by Adjudication backlog and that Unemployment Insurance payments are processed promptly.
  •  Schedule staff assignments based on claim load, call volume, Adjudication backlog, economic conditions and overall numbers of available staff.
  •  Coach and train employees to attain desired levels of performance.
  •  Develop and maintain harmonious working relationships with co-workers and support personnel to foster employee engagement.
  •  Train new employees in departmental policies, procedures and programs. Provide quality customer service. Screen, interview and select UI staff in conjunction with the Director.


Experience: Eight years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work and an additional four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. 
Prior supervisory experience
Knowledge of UI benefit system BEACON


This recruitment is limited to current employees of the Maryland Department of Labor


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.



U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources
Attn: UI Professional V-Supervisor (24-001154-0001) CW
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

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