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UI Professional III

Unemployment Insurance Trainer

Recruitment #24-001152-0002


The Maryland Department of Labor, (MDOL), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional III (Trainer). This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.




Baltimore, Maryland

Main Purpose of Job

Create and provide End-User training to DOL/UI staff on use of the BEACON system in the areas of Benefits, Tax/Contributions, Appeals, Reemployment, Integrity, Federal Reporting and other Administrative areas.


Participate in training; Create, revise, and provide ongoing training and demonstrations of the BEACON system and other UI systems via virtual, face to face, and asynchronous training to Contributions unit employees. Deliver end user training in BEACON in all areas of benefits, tax/contributions, appeals, or other administrative areas. Participate in team teaching and training exercises as the BEACON system is improving. Provide support to all stakeholders in navigating the system. Assist with other division specific training as assigned by the UI Training Manager.


Experience: Six years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.


1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

        (1) One year of experience

  • Public speaking and training to a diverse adult audience.
  • Creating trainings that are inclusive of disabled audiences.
  • Engaging learners live and via a recorded presentation method.
  • Using Learning Management Systems to present training materials.
  • Developing engaging training modules that include online platforms.
  • UI experience focusing on Contributions/Tax/Accounting

      Soft Skills:

  • Strong organization and time-management skills.
  • Creative and problem-solving skills that to accommodate the needs of training audience.
  • Effective communication (verbal and written) and interpersonal skills.


  • Video editing experience a plus


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.



U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to chevelle.wise@maryland.govPlease be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 


Completed applications, required documentation, and any required addendums may be mailed to: 
MDOL Office of Human Resources 
Attn: UI Professional III (24-001152-0002) CW 
1100 N. Eutaw Street, Rm. 100 
Baltimore, MD 21201 

The MD State Application Form can be found online 

Maryland Department of Labor s an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

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