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UI Professional I (Contractual)

Benefits Claim Center

Recruitment #24-001150-0001


The Maryland Department of Labor (MDOL) Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional I with the functioning title of Claims Specialist. This recruitment will be used to fill multiple current and future vacancies. All candidates must meet the minimum and selective qualifications during the time apply. The resulting eligible list will be maintained for one year after the closing date of the announcement.




College Park




Main Purpose of Job

UI Benefit Professional I The UI Professional I is a temporary/ contractual position. This involves working in one of the Claim Centers within the Division of Unemployment Insurance. The role includes gathering detailed, information from claimants to process unemployment insurance claims and identify potential disqualifying issues. The responsibilities include adjudicating potential disqualifying Unemployment Insurance (UI) issues according to established guidelines, in order to provide high-quality, customer-focused services. This helps regulate the distribution of unemployment insurance benefits and supports the economic stability of the state.


Responsibilities of a UI Professional I are as follows:

- Evaluate initial claims, identify eligibility issues, and gather relevant facts.
- Gather work and wage information by interviewing both claimants and employers.
- Carry out Eligibility Review Interviews (ERI) to discuss ongoing eligibility for benefits and re-employment
assistance. This involves interviewing claimants and reviewing their job search records to assess their efforts and
develop a re-employment assistance plan.
- Conduct minor, separation, and non-separation fact-finding interviews and document the information obtained.
- Learn to assess unemployment insurance claims to identify improper payments and fraud.
- Weigh the facts, evaluate the credibility of the evidence presented, and then make a written determination that is
both legally correct and provides a sufficient summary of evidence and legal conclusions for both the claimant and
employer to understand the content and outcome.


Experience: Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.


1. Employees previously hired through contracts by the agency as Intermittent IU Associates, Intermittent IU Specialists, Contributions Associates or Contributions Specialists and are currently performing the full range of UI Professional I duties and responsibilities may meet the minimum qualifications for appointment to merit system positions in this classification.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland


Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DOL/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.


Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.


All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.


Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. Applications that do not include a completed supplemental questionnaire will be considered incomplete and may be subject to disapproval.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online application process is STRONGLY preferred. However, if you are unable to apply online, or
encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in
person. Please be sure to include your name, identification number (Easy ID#) and job announcement
number on any documentation to ensure timely processing. U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

Completed applications, required documentation, and any required addendum may be mailed to:

Labor Office of Human Resources 
Attn: 24-001150-0001 (UI Professional I /SA) 
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The Maryland State Application can be found online.
TTY Users: call via Maryland Relay
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons
have equal opportunity and access to employment opportunities, services, and facilities without regard to
race, religion, color sex, age, national origin or ancestry, marital status, parental status, sexual orientation,
disability, or veteran status.

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