RETIREMENT BENEFITS SPECIALIST I
Recruitment #24-000980-0002
Department | Maryland State Retirement and Pension Systems |
---|---|
Date Opened | 4/24/2024 12:00:00 PM |
Filing Deadline | 5/9/2024 11:59:00 PM |
Salary | $47,364.00 - $78,528.00/year |
Employment Type |
Full-Time
|
HR Analyst | Bianca Forte |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Presents a professional, knowledgeable image to callers on the telephone.
- Applies knowledge learned from training to appropriately and correctly resolve issues presented by callers.
- Demonstrates excellent customer service skills in dealing with routine and challenging customer scenarios.
- Presents a professional, knowledgeable image to customers who come into the Agency to drop off information or to meet face-to-face with a Specialist.
- Demonstrates excellent customer service skills in dealing with routine and challenging customer scenarios.
- Demonstrates the ability to independently complete special assignments assigned by supervisors.
- Accurately and timely completes any special assignments assigned by supervisors.
MINIMUM QUALIFICATIONS
Experience: Four years and six months of experience responding to inquiries, calculating program eligibility or counseling and advising persons concerning employee benefits in the public or private sector.
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six months of experience responding to inquiries, calculating program eligibility or counseling and advising persons concerning employee benefits in the public or private sector for the required experience.
2. Candidates may substitute the possession of a Maryland Retirement Coordinator certification issued by the Maryland State Retirement Agency, 120 E. Baltimore Street, Baltimore, MD 21202, for one year of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Financial Management classifications or Financial Management specialty codes in the Accounting and Budget field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- Bachelor’s degree in Business Management, Business Administration, Public Administration, English, Journalism, Communications, Public Relations, Math, Accounting or related field.
- One year or more experience in customer service or insurance products, validating program eligibility, in the public or private sector.
- One year or more experience in counseling employees relative to benefits and options available under State, federal and local retirement systems.
- One year or more experience working in a call center.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
1. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties shall be required to possess a motor vehicle operator’s license valid in the State of Maryland.
2. Employees in this classification must possess and maintain a Notary Public commission valid in the State of Maryland.
SELECTION PROCESS
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
Apply via Paper Application. | You may also download and complete the Paper Application here. |