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Recruitment #23-002247-0279


The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State's legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government.  The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland's 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.




Office of the Attorney General, Consumer Protection Division
200 St. Paul Place Baltimore, MD 21202

Main Purpose of Job

The Office of the Attorney General is seeking applicants for two (2) Mediators to assist in the administration of the Mediation Unit in the Consumer Protection Division’s Baltimore office. The positions are responsible for hands-on negotiation of complex consumer complaints; and assisting in the management of the unit’s daily caseload.


The successful applicant will mediate cases involving the purchase of goods and services, including retail sales, auto sales and repairs, and the purchase or rental of housing, including landlord tenant problems and common ownership community issues.  In-house mediation training is provided, as well as information on consumer protection laws. 


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate. 

Experience: Three years of administrative staff or professional work. 

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.  
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience. 
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.  


1.  Experience in mediation is desirable.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked and placed on the eligible (employment) list for at least one year.





Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. 

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are STRONGLY preferred. 

If the online application is not available, please send your paper application and supplemental questionnaire (if applicable)to: 
Yolanda Colkley, Fair Practices Coordinator 200 St. Paul Place Baltimore, MD 21202 or fax to 410 576 6447 

If you have specific questions about the recruitment, please call 410 576 6440 or email

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.

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