COMPLAINTS INVESTIGATOR I

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $49 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. 

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

* This is a Special Appointment position that serves at the pleasure of the Appointing Authority.

Baltimore City, Hybrid (between office and telework), or 100% remote (after successful completion of initial training)

The MIA is recruiting to fill a Complaints Investigator I position in the Life and Health Division. A Complaints Investigator I represents the entry level of work investigating consumer complaints concerning life and health insurance issues, which involves communicating with the public in writing and by telephone. Under the supervision of management, the Complaints Investigator I conducts an investigation by reading the complaint, identifying the issues, and asking the company written questions. The Complaints Investigator I reads and analyzes responses, insurance policies and documents; applies relevant insurance laws; and recommends a determination of whether the company has violated the law. If there is no violation, the Complaints Investigator I explains, to the complainant in writing, the reasons a company did not violate the law. The Complaints Investigator I also answers incoming calls from consumers and providers, offering them assistance and direction with their complaints; and assists with hearing preparation, if needed.

A successful Complaints Investigator I will possess good customer service skills and strong verbal and written communication skills, and will have the ability to read and understand statutes and regulations, pay attention to details, handle fluctuating caseloads, and meet standards for timely handling of complaint files.

Education: Bachelor's degree from an accredited four-year college or university.

Experience: None.

Note: 

1- Four years experience in life/health insurance industry as claims processor, underwriter, and investigator or in a related insurance area can substitute for the minimum requirements as stated above.

2- Three (3) years’ experience working within the Maryland Insurance Administration or another State’s insurance regulatory agency in a life/health insurance capacity as an investigator, examiner, enforcement officer, customer service representative or administrative support capacity can be substituted for the education requirements.

Our comprehensive benefits package includes a generous leave package; medical, prescription, dental and vision coverage; healthcare and dependent daycare flexible spending accounts; a defined benefit pension plan with optional 457 and 401k supplemental retirement plans; flexible work schedules; and service that may qualify the successful candidate for the Federal Public Service Loan Forgiveness Program.

STATE OF MARYLAND BENEFITS

Please contact: charrison@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred. For immediate consideration: upload one (1) WORD or PDF file, that includes your combined cover letter and resume, to the "Resume" tab.

If you are unable to apply online, you may submit an application packet by mail.  Your submission must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted.

Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #: 26-009638-0001

St. Paul Place, Suite 2700

Baltimore, MD 21202

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.