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EXEC IX

Chief Operating Officer

Recruitment #26-009609-0001

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Introduction

Make an Impact on Health Coverage in Maryland
The Maryland Health Benefit Exchange (MHBE) is seeking a dynamic, strategic, and mission-driven Chief Operating Officer (COO) to help lead one of the nation’s most successful state-based health insurance marketplaces. This is a unique opportunity to shape how Marylanders access affordable, high-quality health coverage while driving operational excellence across a complex, high-impact organization.

Why Join MHBE?
  • Mission-driven work that directly impacts Marylanders’ access to health coverage
  • Collaborative, high-performing leadership team
  • Opportunity to drive innovation in consumer experience and public sector operations
  • Competitive salary and comprehensive benefits package

Our Vision: High-quality, affordable health coverage for all Marylanders.

Mission Statement: We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service.

Values: Diverse & Inclusive, Innovative, Collaborative, Ethical


GRADE

EPP 0006 

LOCATION OF POSITION

Baltimore City, Maryland

Main Purpose of Job

About the Role
The COO is a key member of the executive leadership team and oversees critical enterprise functions, including Consumer Assistance, Human Resources and Organizational Effectiveness, and General Services. This leader will translate strategy into action, ensuring the organization operates efficiently, effectively, and in alignment with its mission.

This is an Executive Service position and serves at the pleasure of the Appointing Authority.

POSITION DUTIES

What You’ll Do

Strategic & Executive Leadership
  • Partner with the Executive Director and leadership team to set and execute organizational strategy
  • Drive cross-functional alignment and operational excellence
  • Serve as a trusted advisor on operational, and organizational matters
Consumer Assistance
  • Oversee call center operations, Connector Entity program, Broker services, and in-person assistance programs
  • Enhance the consumer experience, improving enrollment and retention outcomes
  • Ensure accessible, equitable, and high-quality service delivery
Human Resources & Organizational Effectiveness
  • Oversee talent strategy, workforce planning, and organizational development
  • Build and sustain a high-performing, inclusive workplace culture
  • Oversee performance management, employee engagement, and change initiatives
General Services
  • Oversee facilities and administrative operations
  • Ensure efficient, compliant, and cost-effective support services
  • Lead business continuity and operational resilience efforts

MINIMUM QUALIFICATIONS

Required Qualifications
  • Bachelor’s degree in business, public administration, finance, or a related field
  • 10+ years of senior leadership experience overseeing multiple operational functions
  • Demonstrated success leading complex organizations or systems

Key Skills & Attributes
  • Strategic thinker with strong execution capability
  • Deep operational and financial management expertise
  • Proven leader of diverse teams and functions
  • Strong communicator and stakeholder manager
  • Commitment to equity, accessibility, and public service

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications
  • Advanced degree (MBA, MPA, or similar)
  • Experience in healthcare, insurance, public sector, or marketplace environments
  • Familiarity with state and/or federal regulatory environments

SPECIAL REQUIREMENTS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

SELECTION PROCESS

How to Apply
Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the role.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: 750 East Pratt Street, 6th Floor, Baltimore MD, 21202.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

MHBE is an equal opportunity employer committed to building a diverse and inclusive workforce.

Resumes will not be accepted in lieu of completing the online or paper application.

Applications must be received no later than the close of business on the closing date.

People with disabilities and bilingual candidates are encouraged to apply.

We thank you our veterans for their service to our country and encourage them to apply.

Appropriate accommodations for individuals with disabilities are available upon request by calling MD TTY Relay Service.

This employer participates in E-Verify and will provide the Federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

Employers can only use E-Verify once you have accepted a job offer and completed the Form 1-9.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issues before the employer can take any employment action against you.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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