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Deputy Assistant Secretary & Chief Program Officer

PROGRAM MANAGER SENIOR IV

Recruitment #26-005485-0022

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Introduction

GRADE

Grade 26

LOCATION OF POSITION

100 S. Charles Street
Baltimore, Maryland 21202

Main Purpose of Job

This senior leader will oversee the core day-to-day operations of the Unemployment Insurance Division, with executive responsibility for the administration of UI benefits and employer tax operations. The Deputy is the principal change leader for benefits and tax, accountable for continuous improvement and ensuring consistent execution across core UI functions. The Deputy will lead implementation of key strategic plan priorities for UI operations, including improving the timeliness and quality of benefit payments, reducing backlogs, strengthening call center performance and customer service, and improving the accuracy and effectiveness of employer tax accounting and administration. The Deputy will closely oversee benefits and tax administration to ensure compliance with federal and state laws, regulations, performance standards, and program requirements. Drawing on operational experience and performance data, the Deputy will identify systemic challenges and develop recommendations for changes to policies, procedures, directives, technology, and business processes that improve program performance and outcomes.

POSITION DUTIES

  • Program Leadership: Plans, organizes, directs, and evaluates the administration of UI Benefits and Tax programs. Provides executive leadership to senior managers responsible for claims processing, benefit payment and tax administration. 

  • Program Modernization & Continuous Improvement: Serves as principal change leader for modernizing UI operations, adopting innovative strategies, and partnering with technology, data, and quality units to drive service delivery improvements. 

  • Compliance & Policy Innovation: Ensures compliance with federal/state laws and standards, acts as lead liaison to regulators/funders, and collaborates on policy development. 

  • Trust Fund Solvency & Integrity: Monitors and evaluates the UI Trust Fund health and employer tax compliance to recommend solvency and reporting improvements. 

  • Team Building & Culture of Excellence: Builds; Culture of Excellence (10%): Builds and sustains a high-performing, collaborative leadership team and fosters a culture of accountability and public service excellence.

MINIMUM QUALIFICATIONS

Education: A bachelor’s degree from an accredited college or university in Business Administration, Public Administration, Finance, or a related field.

Experience: Five years of experience in senior program leadership, operational oversight, strategic planning, and modernizing complex public or private benefit/tax systems

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. 

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. 

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable and strongly encouraged. 

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932- 3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:

● Flexible hours and hybrid teleworking 
● Paid holidays 12-13 per year 
● Generous paid leave package (annual, sick, personal and compensatory leave) 
● State Pension ("defined benefit" plan) 
● Tax-deferred supplemental retirement savings plans (401(k) and 457) 
● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic         
   prescriptions, and free preventative health services 
● Flexible Spending Account plans for Health Care and Daycare ● State Employees Credit Union

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to felicia.ransome@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

Completed applications, required documentation, and any required addendums may be mailed to: 
Maryland Department of Labor Office of Human Resources 
Attn: 26-005484-0022 (UI Deputy Assistant Secretary & Chief Program Officer/FR) 
100 S. Charles Street Baltimore, MD 21201 
The MD State Application Form can be found online 

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.





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