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PROGRAM MANAGER SENIOR IV

Chief Operating Officer / Chief Administrative Officer

Recruitment #26-005485-0017

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Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program ensures all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. The Deputy Assistant Secretary is the most senior executive leader of the Family and Medical Leave Insurance (FAMLI) Division of the Maryland Department of Labor (MDOL), working under the direction of the Assistant Secretary for FAMLI and Deputy Secretary of Modernization. You should be comfortable working in a startup environment where you think independently and operate with a high degree of autonomy. We’re looking for self-starters who are skilled at driving projects forward while communicating and collaborating closely on teams.




GRADE

 Grade 26

LOCATION OF POSITION

100 S Charles St, Baltimore, MD 21201

Main Purpose of Job

Deputy Assistant Secretary is the senior most staff member of the Assistant Secretary for the Division of Family Medical Leave Insurance. Responsible for directing programs within the division that have a broad scope and major impact on agency missions and operations. The Deputy provides leadership on methods, procedures, management, and technical matters to FAMLI senior staff members and other managers with the Department and consults with the Assistant Secretary regarding program objectives and standards. Represents and fulfills the responsibilities of the Assistant Secretary in his/her absence as required

POSITION DUTIES

Duties of this position include but are not limited to:

  • Directly supervises specific areas of program operations depending on the specific skillset of the applicant. Areas could include: Customer Services (Claims Administration, Employer Contributions, Customer Care), Strategic Planning, Operational Planning, Financial Services, Program Integrity, Digital Services, Policy and Public Engagement, Performance Management / Business Intelligence, Training, and Quality Assurance units.

  • Assists the Assistant Secretary in providing oversight for FAMLI’s strategic planning, ensuring alignment with MDOL executive needs and public engagement. Provides guidance on methods, procedures, management, policy, and technical matters to FAMLI senior staff members and other managers with the Division, and consults with the Assistant Secretary regarding program objectives and standards. 
  • Oversees initiatives for implementation and continuous improvement of FAMLI programs and processes. 

  • Manages and leads staff to ensure successful implementation and sustainability of FAMLI technical platform and program. 

  • In the absence of the Assistant Secretary, the Deputy represents the Assistant Secretary in overseeing all functions of FAMLI, including (but not limited to) employer contributions, benefits, overpayments, digital services, finance, internal security, communications, policy, employee training and development, and facilities. 

  • Other duties as assigned.

MINIMUM QUALIFICATIONS

Experience:

  • Applicants must possess a minimum of ten(10) years of professional-level experience managing programs or operations within a complex organizational framework.  

  • A minimum of two(2) years from this period must have involved direct supervision of personnel. 

  • A minimum of two(2) years from this period must have involved the application of regulatory frameworks, or the development of organizational policies and procedures.

DESIRED OR PREFERRED QUALIFICATIONS

Experience in a public or private setting focused on eligibility determination for human services, insurance claims administration, or fraud investigation initiatives.     
Experience in leading new government programs and leading organization-wide initiatives.      
Strong verbal and written communication skills for handling complex information

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.

A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
  • Flexible hours and hybrid teleworking      
  • Paid holidays 12-13 per year      
  • Generous paid leave package (annual, sick, personal and compensatory leave)      
  • State Pension ("defined benefit" plan)     
  • Tax-deferred supplemental retirement savings plans (401(k) and 457)    
  • Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services      
  • Flexible Spending Account plans for Health Care and Daycare        
  • State Employees Credit Union

To Learn more, please click this link:

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. A resume and cover letter are strongly encouraged for this position. Please upload a Word or PDF file that includes your combined cover letter and resume via JobAps "Other" tab. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov.

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. If you encounter difficulty attaching required or optional documentation, you may contact Michael Deans via email to michael.deans2@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:

Maryland Department of Labor / Office of Administration Attn:
Michael Deans, Recruitment ID 26-005485-0017 
S. Charles Street, 5th Floor 
Baltimore, MD 21201

Maryland Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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