Chief of Digital Services

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.

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Maryland Department of Labor

The chief of Digital Services leads the Digital Services Team, which is part of the Family and Medical Leave Insurance (FAMLI) Division of the Maryland Department of Labor (MD Labor).  This role operates as the principal digital representative for the State FAMLI team, reporting to and carrying out priorities for the Assistant Secretary of FAMLI.  This role serves as a subject matter expert (SME) on technology decisions as it relates to FAMLI's digital systems, and serves as an advisor to the Assistant Secretary.  The Chief also acts to hold vendors accountable for deliverables.  This role oversees the Directors of Product, Engineering, and Design to ensure quality and timeliness of digital deliverables, and that FAMLI and State requirements and priorities are integrated in the digital build for the program.  This role directly supervises FAMLI's digital leadership-including the Director of Product, Director or Engineering, and Director of Experience Design and is responsible for holding directors accountable for managing their staff and ensuring delivery and quality of work is upheld in those areas.  This role also serves as a chief point of contact in terms of project management responsibilities and reports and is held accountable for capabilities dependent on digital output.

Duties of this position include but are not limited to:

Experience:

• You value autonomy in your work, strive to achieve mastery in your field, and are energized by a mission-driven organization. 
• You're a strong and inclusive leader who works well with people.
• You're an excellent collaborator who has a history of collaborating with non-technical peers and patiently and cheerfully explaining the ins and outs of product development to them. 
• You know how to effectively manage teams who have potentially conflicting incentives. 
• You are excited about both solving interesting technical issues and also complex human and organizational ones. 
• You're an organized person who has experience coordinating complex projects. 
• You're great at delegating ownership to capable people. 
• You've got a tried-and-true approach to coordinating multiple development teams in the same ecosystem.
• You're on top of modern software development best practices and have contributed in environments where product managers, human-centered designers, user researchers, and software developers all collaborated. 
• You've got strong core product management skills and know how to set an actionable enterprise level vision. 

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud.  Any unpaid debt may have an impact on whether or not a candidate is offered employment.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date.  Information submitted after this date will not be considered.  Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection.  Units will select those candidates most closely demonstrating the qualifications for the interview.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.

This is a full-time, permanent position and eligible for full State Benefits, which include:

Please contact:  Tiffany.Lott-Mallard1@maryland.gov for additional information concerning this recruitment.  Online applications.  Online applications are strongly preferred.  A resume and cover letter are strongly encouraged for this position.  Please upload on Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab.