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Program Manager, Protective Services

PROGRAM MANAGER III

Recruitment #26-005478-0029

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Introduction
 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

GRADE

21

LOCATION OF POSITION

Maryland Department of Human Services
Social Services Administration
25 S. Charles Street
Baltimore, MD, 21201

Main Purpose of Job

To serve as the statewide authority, technical expert, and Program Manager for Protective Services within the Social Services Administration (SSA), Office of Adult Services (OAS). This position holds primary administrative, operational, and regulatory enforcement oversight for the statewide Adult Protective Services (APS) and Adult Public Guardianship programs across all 24 local jurisdictions. Crucially, this position carries ultimate accountability for the strategic interpretation, statewide implementation, and strict compliance enforcement of federal APS guidelines and mandates.

POSITION DUTIES

  • Directs, interprets, and manages the statewide execution of federal Adult Protective Services (APS) guidelines, serving as the Social Services Administration's primary authority on federal compliance.
  • Leverages statewide data analytics from the CJAMS/MD THINK platform to identify systemic compliance variances and programmatic deficiencies across jurisdictions, executing targeted remediation plans.
  • Establishes comprehensive compliance monitoring frameworks, programmatic metrics, and corrective action protocols for the 24 Local Departments of Social Services (LDSS) to ensure strict adherence to federal and state statutory mandates.
  • Serves as the Principal Liaison to the Administration for Community Living (ACL) and other federal regulatory bodies, authorizing the submission of mandatory state plans and performance data.

MINIMUM QUALIFICATIONS

Education: Master’s Degree from an accredited college or university in Social Work, Public Policy, Public Administration, Health/Human Services, or a closely related behavioral science field.
Experience: Five (5) years of professional experience planning, developing, conducting, or evaluating human services, regulatory compliance, or quality assurance programs. Two years of this experience must be in a supervisory or managerial capacity overseeing professional staff.

DESIRED OR PREFERRED QUALIFICATIONS

  • Two years of experience drafting regulatory updates (such as state administrative codes/regulations), executing binding policy directives, or interpreting federal program compliance mandates for legal/oversight alignment.
  • Two years of experience utilizing enterprise-level data analytics platforms or electronic case management systems to monitor program quality assurance, track performance metrics, and execute targeted remediation plans.
  • Two years of experience managing programmatic or unit-level budgets  tracking external vendor/university training contract expenditures, and enforcing federal grant parameters.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Recruitment Services Unit, Attn: Mario West, 25 S. Charles Street 1115-J, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to mario.west2@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-6081.  

TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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