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PROGRAM MANAGER III

OIG-Director of Quality Assurance

Recruitment #26-005478-0019

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Introduction


This Management Service position serves at the Appointing Authority's pleasure.

GRADE

21

LOCATION OF POSITION

217 E. Redwood Street, Baltimore, MD 21202 (Baltimore City)

Main Purpose of Job

Join Us in Making a Difference at DJS!

The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of Director of Quality Assurance (QA) (Program Manager III), so join our team and make a meaningful impact on youth and the community at DJS! 

The Director of the Quality Assurance Unit provides executive leadership and strategic oversight for the three audit teams: Facility, Field Operations/Technical Assistance, and Juvenile Services Education Program (JSEP), within the Office of the Inspector General, Maryland Department of Juvenile Services. This position manages and oversees the QA Unit, which is responsible for the development and implementation of a performance-based quality assurance process for DJS residential/committed treatment facilities, field operations, and JSEP. The QA Unit assesses programs to determine whether they are in compliance with all applicable federal, state, and departmental laws, regulations, and standards, while promoting youth safety, quality of services, and continuous improvement across the Department’s continuum of care. The QA process includes assessing compliance with program requirements, providing technical assistance, promoting continuous program improvement, and recommending systemic improvements. The Director of QA contributes to policy development, identifies and advocates for needed systemic improvements, and collaborates with leaders to strengthen DJS service delivery.

POSITION DUTIES

Works directly with the Deputy Inspector General, Inspector General and other executive leadership staff to advance the well-being and safety of youth in DJS care to meet the Department's vision, mission, goals and objectives. This includes, but is not limited to, the following:

Manages the development and revision of quality assurance tools that are used in the performance of facility, field, and JSEP audits to determine compliance with department policies and procedures, applicable laws and regulations, and best practices.  

Coordinates the preparation, timely dissemination, and interpretation of quality assurance reports to DJS personnel and external stakeholders as appropriate.  

Works with DJS administrative and program personnel to identify and implement quality improvement strategies and develop corrective action plans, provides technical assistance, and monitors program compliance through the corrective action process. 

Compiles and analyzes audit data to report on trends of compliance and non-compliance for residential/committed treatment facilities, field operations, and JSEP and reports this information to the DJS Secretary and other key stakeholders. 

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree or advanced degree from an accredited college or university in Public Administration, Policy, Law, Social or Behavioral Sciences (such as Criminal Justice,  Sociology, Psychology, Human Services/Human Development Child and Adolescent  Studies, or Social Work).

Experience: At least five (5) years of managerial or supervisory experience at a professional services level in juvenile justice, human services, licensing, regulatory compliance, quality assurance, or program oversight. This experience must also include interpreting and applying statutes, regulations, policies and procedures; and applied knowledge and understanding of the juvenile justice system, residential and community-based services, and youth education programs.

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this position will possess the following qualifications:

Experience working with entities being audited, to develop and implement corrective action. 

Experience providing technical assistance or advocating for systems improvement in a juvenile or criminal justice setting. 

Excellent organization skills and detail orientation. 

Ability to communicate effectively and professionally with diverse populations and all levels of management, employees, and stakeholders. 

Ability to exercise sound judgement in matters affecting youth safety and program integrity.

SELECTION PROCESS

Please ensure that your completed application includes sufficient information to demonstrate that you meet the qualifications for this recruitment. All documentation related to your qualifications must be submitted by the closing date; information received after this date will not be considered. Candidates who meet the qualifications will remain on the certified eligible list for a period of one (1) year. This list may also be used to fill similar positions within this classification in the future.

EXAMINATION PROCESS

The assessment may involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire. Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.

Resumes will not be accepted in lieu of a completed application. 

If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.

Maryland Department of Juvenile Services 
OHR-Recruitment & Examination Unit 
217 E. Redwood Street 
Baltimore, MD 21202 
Attn: Recruitment #26-005478-0019  
Fax number 410-333-4188 
TTY Users: call via Maryland Relay

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Bilingual applicants and people with disabilities are welcome to apply for all recruitments.

Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.

We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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