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Section Manager - Branch Operations (PROGRAM MANAGER III)

Taxpayer Services Division

Recruitment #26-005478-0011

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


This is a Management Service position, and serves at the pleasure of the Appointing Authority.

 

GRADE

21

LOCATION OF POSITION

Annapolis, Maryland

POSITION DUTIES

How would you like to work in the downtown Annapolis, surrounded by the charmed of this historic city and the Chesapeake Bay ? Not to mention famous restaurants, coffee shops, and the beautiful city dock. 

The Comptroller's Taxpayer Services Division is looking for a Program Manager III to join our team in Branch Operations. The successful candidate will be self motivated, detailed oriented, a decision maker and most importantly, a leader of our Branch Operations section. 

The main purpose of this position is to manage and oversee Branch Operations consisting of (11) Branch Offices and (1) Virtual Office. 

Key Responsibilities include: 

  • Analyze and create reports submitted daily, weekly, monthly, fiscal and calendar year reports. 
  • Determines organizational structure and staffing needs of the section. 
  • Plans, coordinates, supervises and evaluates the work of subordinate supervisors. 
  • Perform Semi-annual visits to each branch office, providing guidance to regionals, and branch managers; ensuring section policies and procedures are followed. 
  • Create, review and update manuals and procedures for Branch Operations. 
  • Assist the Deputy Directors office of the Taxpayer Services Division with resolving taxpayer issues in a timely manner.

PLEASE NOTE:
  • Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm.
  • The nature of the position requires that the employee be able to travel within the State of Maryland, and provide their own transportation to visit various branch offices located within the State of Maryland.
  • Employee must be able to tolerate an occasional uncomfortable or unpleasant experiences presented by upset or irate taxpayers.
  • Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, etc.
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies.
  • Leave may be limited during certain times of the year due to high volume events, projects or special assignments. 
  • Evening and weekend work may be required during peak times of the year.
  • The position is considered one of the agency's emergency essential personnel.
  • This position is not eligible for teleworking.

MINIMUM QUALIFICATIONS

Education: Bachelors Degree from an accredited four year college or university.

Experience: Five years of responsible administrative management experience with auditing, accounting, tax law, or customer service.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Microsoft Suite 365 applications with emphasis in Excel, Word, and Power Point.
  • Prior supervisory/management experience.
  • Proven experience optimizing organizational structure, evaluating staffing needs, and managing teams and operations across multiple remote locations.
  • Three years (3) experience in data analysis and the creation of production reports.
  • Customer Service experience.
  • Experience with Microsoft Suite 365 applications.
  • Excellent communication skills (both verbal & written).
  • Knowledge and experience with Federal and Maryland tax laws and forms.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

  • Employees in the classification will be assigned duties which require operation of a motor vehicle.
  • Employee assigned such duties will be required to possess driver’s license valid in the State of Maryland.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

Due to the nature of the agency's business, candidates must be at least 18 years of age to be eligible for employment. 

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email tkoppie@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 667-262-2777, or at fairpractices@marylandtaxes.gov, or amoreland@marylandtaxes.gov for additional information.


Click on a link below to apply for this position:

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