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INTAKE DIRECTOR, COMMUNITY SERVICES

PROGRAM MANAGER II

Recruitment #26-005477-0008

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Introduction


This Management Service position serves at the Appointing Authority's pleasure.

A resume must accompany your completed application.

The DJS Office of Intake and Pre-Adjudication Services and Reform contains the Statewide intake, pre-court and pre-adjudication services operations for five (5) DJS regions and thirty-three (33) field offices across Maryland and is responsible for: Statewide reform and equity operations at initial decision point of the juvenile justice system; and managing and monitoring a uniform statewide approach for the review of intake complaints and ensuring appropriate assessments and reviews are conducted to promote the best interests of the child and public safety. 

GRADE

20

LOCATION OF POSITION

Community Services – Intake and Pre-Adjudication Services Unit
Annapolis, Maryland 21401 (Anne Arundel County)

Main Purpose of Job

Join Us in Making a Difference at DJS!

The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of Intake Director, Community Services (Program Manager II), so come join our team and make a meaningful impact on youth and the community at DJS!

The Intake Director, Community Services leads Intake and Pre-Adjudication Services in the Central Region, overseeing operations across four (4) counties and six (6) field offices while guiding the Department’s initial decision point for youth referred by law enforcement, schools, families, community agencies, and other partners. This role provides strategic and operational leadership to supervisory and intake staff, ensures compliance with state and federal law, collective bargaining agreements, and departmental policies, and advances reform and equity through consistent, tool-informed decision-making that supports youth success and community safety. The Intake Director sets the tone for integrity, collaboration, and thoughtful, data-informed practice across the region while managing the complexity of multi-site operations and cross-system coordination.

This role offers the opportunity to make a meaningful impact by:

Leading regional operations
  • Oversee all intake complaints and case outcomes within the Central Region.
  • Guide pre-court supervision, pre-adjudication services, community detention decisions, restitution processes, and related services.
  • Ensure consistent, structured decision-making aligned with legal requirements and departmental standards.
Supporting and developing teams
  • Supervise, coach, and support supervisory and intake staff across multiple offices.
  • Identify training needs and strengthen team capacity through clear expectations and constructive feedback.
  • Foster a respectful, inclusive environment that values different communication styles, lived experiences, and ways of working.
Advancing reform at the front end
  • Lead implementation of departmental reform initiatives at the intake stage.
  • Use data and established tools to review outcomes and continuously improve practice.
  • Design, implement, and evaluate administrative processes that promote clarity, efficiency, and fairness.
Strengthening partnerships
  • Collaborate with judges, magistrates, state’s attorneys, youth attorneys, law enforcement, local education agencies, and human service partners.
  • Maintain strong working relationships to ensure intake matters are processed accurately and within required timelines.
  • Represent the Department in regional meetings and cross-system initiatives.
Ensuring compliance and accountability
  • Monitor adherence to laws, regulations, policies, and procedures.
  • Review regional practices to maintain consistency and quality across field offices.
  • Address operational and personnel matters with sound judgment, discretion, and professionalism.

This position offers a hybrid telework schedule with occasional statewide travel as needed.

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited college or university.

Experience: Six (6) years of progressively responsible experience managing community-based programs or services for youth, including at least three (3) years supervising or leading staff in youth-focused, community-based, or juvenile justice programs.

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this position will possess the following qualifications:
  • Bachelor’s degree (or higher) in public administration, social work, criminal justice, education, or a closely related field 
  • Experience measuring program outcomes and using data to improve services, such as reducing case processing time, increasing diversion placements, improving youth engagement, or strengthening equitable decision-making practices 
  • Experience using structured decision-making tools, risk/needs assessments, or case management systems to guide operations and improve outcomes 
  • Experience overseeing or managing juvenile intake, pre-adjudication, diversion, or other front-end juvenile justice programs 
  • Experience managing budgets, contracts, or grants and ensuring compliance with policies and regulations 
  • Ability to lead multi-disciplinary teams, including implementing measurable improvements in staff performance, service delivery quality, or operational effectiveness

SELECTION PROCESS

Please ensure that your completed application includes sufficient information to demonstrate that you meet the qualifications for this recruitment. All documentation related to your qualifications must be submitted by the closing date; information received after this date will not be considered. Candidates who meet the qualifications will remain on the certified eligible list for a period of one (1) year. This list may also be used to fill similar positions within this classification in the future.

EXAMINATION PROCESS

The assessment may involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire. Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.

Resumes will not be accepted in lieu of a completed application.  

If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.

Maryland Department of Juvenile Services 
OHR-Recruitment & Examination Unit 
217 E. Redwood Street 
Baltimore, MD 21202 
Attn: Recruitment # 26-005477-0008  
Fax number 410-333-4188 
TTY Users: call via Maryland Relay

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Bilingual applicants and people with disabilities are welcome to apply for all recruitments.

Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.

We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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