PROGRAM MANAGER II (NC26013/538205)
State Systems Improvement Director
Recruitment #26-005477-0005
| Department | DHCD - Division of Homeless Solutions |
|---|---|
| Date Opened | 2/19/2026 3:23:00 PM |
| Filing Deadline | 3/5/2026 11:59:00 PM |
| Salary | $41.22 - $44.49/hour (Grade 20/Step 5-9 with promotional growth to $64.22) |
| Employment Type |
Full-Time
|
| HR Analyst | Charlee Kerr |
| Work Location |
Baltimore City
|
| Telework Eligible | Yes |
Introduction

This is a non-competitive contractual position with limited State of Maryland benefits.
Work that Matters.
We are good but strive to be great. To make this happen our team needs members that will challenge the status quo, effectively communicate ideas and issues, independently bring forth practical and efficient solutions, believe change is good and want to come to work knowing that what they do makes a difference in their community.
GRADE
20
This position offers a salary range of $41.22 - $44.49/hour, with potential for advancement up to $64.22 based on qualifications, equity, and hiring guidelines. Initial salary offers are determined by qualifications, experience, and available budget, and typically do not exceed $44.49/hour.
LOCATION OF POSITION
2 N. Charles St.
Baltimore, MD 21201
The Maryland Department of Housing and Community Development Headquarters is located in Prince George's County across from the New Carrollton Metro Stop.
POSITION DUTIES
DHCD has an immediate opening for a contractual Program Manager II, State Systems Improvement Director.
Under the supervision of the Senior Policy Officer, this position directs the Statewide efforts to improve local-level homeless service coordination, data collection, and use. The State Systems Improvement Director (SSID) will work closely with the staff and leadership of Maryland’s 10 CoC’s to advance their efforts to report and achieve measurable reductions in homelessness. This position will provide technical assistance and training to Maryland CoC’s to codify and sustain improvements to their systems and to facilitate related peer- learning opportunities. In this capacity, this position provides reports, updates, presentations, and recommendations to the leadership team of the Division of Homeless Solutions.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college and or university with a Bachelor’s degree in Public Administration, Social Work, Urban Planning, Housing, Human Services, Business Administration, Public Policy, or a related field.
Experience: Six years of administrative or professional experience administering, managing, or coordinating housing, homelessness, community development, or human services programs.
Notes:
1. Candidates may substitute additional administrative or professional experience as defined above on a year-for-year basis for the required education.
2. Candidates may substitute additional job-related education at a rate of thirty credit hours for each year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience in program management, business and industry classification or business and industry specialty codes in the housing management field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
- Experience in the management of homeless services, Continuum of Care (CoC's)
- Experience managing state or federal grants as a director or sub-recipient
- Experience as a supervisor, team leader, or program manager related to staff, contracts, budgets, and data analysis
- Experience working with youth or adult homeless services (may be substituted with lived experience of homelessness)
SELECTION PROCESS
Please provide sufficient information on your application to document that you meet the minimum qualifications for this recruitment. Unofficial transcripts, certifications or diplomas to document educational or certification qualifications are required. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire.
Please note: The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, but will be responsible to pay the full premium of these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Online applications are STRONGLY preferred. However, if you wish to submit a paper application, you may mail your application and materials to:
Charlee Kerr
Department of Housing and Community Development
Office of Human Resources
7800 Harkins Road
Lanham, MD 20706
All application and materials must be received by the filing deadline. If you are unable to upload your transcripts into the system, please send via email to charlee.kerr@maryland.gov. Please include the following information in the body of the email:
- Attn: Charlee Kerr
- Your First and Last Name
- Recruitment #
- Classification (Job Title) of Recruitment
Incorrect application forms, or resumes in the place of the application will not be accepted. If you are interested in these positions and cannot apply online please fill out the paper application. For questions concerning these positions, please call 301-429-7783.
TTY Users: call via Maryland Relay
We thank our Veterans for their service to our country, and encourage them to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's Diversity.
Click on a link below to apply for this position:
| Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
| View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
| Apply via Paper Application. | You may also download and complete the Paper Application here. |



