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Assistant Manger - Background Investigations Unit

PROGRAM MANAGER I

Recruitment #26-005476-0023

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Introduction

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today!

The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release.

As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.

 

GRADE

19

LOCATION OF POSITION

Baltimore City
6776 Reisterstown Road
Baltimore, MD 21215

POSITION DUTIES

This is a Management Service position and serves at the pleasure of the Appointing Authority.

The Assistant Manager of the Background Investigations Unit provides operational leadership, supervisory oversight, and regulatory compliance management to ensure completion of high-quality background investigations and timely Application for Certification (AFC) processing in accordance with COMAR, MPCTC standards, DPSCS policy, and applicable federal and state laws. Through supervision of investigators, AFC staff, and administrative personnel, the position ensures that only qualified, competent, and suitable individuals enter positions ofpublic trust, thereby strengthening safety, accountability, and professionalism across the Department.


Duties include but are not limited to:

Background Investigations Program Management

  • Supervises daily operations of the Background Investigations Unit, including staff oversight, caseload distribution, productivity monitoring, and workflow management.
  • Reviews and approves completed background investigations.
  • Conducts quality-control checks, corrective coaching, and performance reviews for investigators and administrative personnel.
  • Provides technical guidance to staff on complex, sensitive, or escalated background cases.

Application for Certification (AFC) Program Oversight
  • Manages the full AFC submission workflow, including quality checks, documentation review, error correction, and communication with MPCTC.
  • Ensures accurate verification of citizenship requirements, training prerequisites, medical/psychological/physical standards, and all supporting documentation.
  • Monitors AFC submission timelines, rejection rates, and regulatory compliance; develops and implements corrective strategies as needed.

Quality Assurance, Compliance, and Strategic Initiatives
  • Develops and updates SOPs, training materials, process maps, and compliance guidelines for both the Background Investigations and AFC programs.
  • Assists the Director with strategic planning, forecasting workload needs, evaluating staffing requirements, and monitoring unit performance benchmarks.
  • Prepares and delivers presentations, reports, and data summaries for executive leadership, OSU, MPCTC, and other partners.
  • Supports Department-wide hiring initiatives, recruitment events, and HR projects as assigned.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Possession of a bachelor's degree from an accredited college or university.


Experience: Four(4) years of professional HR experience involving talent acquisition and full cycle recruitment processes. At least two (2) years of this experience must have been in a supervisory capacity.

Note: Professional HR management work in the areas of recruitment and selection, classification, salary administration, test development and validation or as a generalist may be substituted on a year-for-year basis for up to four (4) years of the required education.

**Upload a copy of your resume when completing the application.** 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Two years’ experience in employment background investigations or security clearances.

2. Experience completing record checks using National Criminal Information Center (NCIC), Criminal Justice Information System (CJIS), Motor Vehicle Administration (MVA), or other criminal history databases.

3. Experience supervising in a fast pace multi-location environment.

SELECTION PROCESS

Upload a copy of your resume along with your application. Resumes will not be accepted in lieu of a completed application. Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
  • Annual Leave - ten (10) days of accumulated annual leave per year
  • Sick Leave - fifteen (15) days of accumulated sick leave per year 
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child 
  • Holidays - State employees also celebrate at least twelve (12) holidays per year
  • Pension - State employees earn credit towards a retirement pension

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to Brittney.Liles1@maryland.gov. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to Brittney.Liles1@maryland.gov referencing the recruitment number in the subject line. Only additional materials that are requested will be accepted for this recruitment.
For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

Kimberly Banks

kimberly.banks@maryland.gov


If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.




Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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