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EMPLOYER SERVICES STANDARDS AND AUDITS ASSISTANT MANAGER

PROGRAM MANAGER I

Recruitment #26-005476-0002

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Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.
 
The Standards and Audit’s Unit (SAU) focuses on the Employers and their compliance with the Maryland Department of Labor Family and Medical Leave Insurance Program Regulations. Compliance is part of a larger strategy for ensuring an organization’s long-term sustainability. The Standards and Audits Unit mitigates risks, supports ethical practices, confirms employer accountability, and verifies that employers adhere to laws and regulations. 

As the Assistant Manager of the Standards and Audits Unit, this position will lead a team of specialists dedicated to ensuring employer compliance with FAMLI regulations and state standards. This role involves overseeing audits and reports, managing complex cases, mitigating risk, and implementing efficient protocols to maintain high-quality results. This position will collaborate across divisions, provide training and guidance to staff, and play a critical role in upholding regulatory integrity. This position is ideal for a detail-oriented professional with strong leadership skills and expertise in data analysis, auditing, and compliance management.

This is a Management Service position that serves at the pleasure of the Appointing Authority.


GRADE

19

LOCATION OF POSITION

100 S Charles St. Baltimore, Maryland 21201 with option to hybrid remote work

Main Purpose of Job

The Employer Services Standards and Audits Assistant Manager within the Family and Medical Leave Insurance (FAMLI) Division, at the Maryland Department of Labor (MDOL), ensures programmatic accuracy of regulatory standards across employer accounts. This position is responsible for verifying employers, ensuring employers are registered for the program, auditing employer accounts, tracking and interpreting regulatory changes, offering expert advice, and assisting in the development of policies and strategies to maintain program integrity. By collaborating with the Policy and Program Integrity Directorates and Legal, the Employer Services Standards and Audits Assistant Manager ensures regulatory consistency, supports employers in understanding requirements, and proactively mitigates risks.

POSITION DUTIES

Duties of this position include but are not limited to:
Supervision and Leadership 
  • Supervise, lead, and mentor Standards and Audits Specialists 
  • Assign work, monitor performance, and ensure quality work is produced 
  • Create a positive work environment and a high performing team 
Employer Registration, Verification, and Audits 
  • Ensures all employers are registered and verified timely and accurately 
  • Expediently research flags (predetermined conditions that meet the need for manual verification and research) and document possible issues 
  • Develop, implement, and maintain compliance procedures 
  • Monitors, interprets and implements changes in FAMLI program 
  • Conduct audits to ensure compliance with FAMLI program requirements 
Issue Resolution and Stakeholder Collaboration 
  • Establish and maintain professional relationships with employers to answer questions and resolve issues timely 
  • Collaborate with Customer Care to resolve escalated inquiries 
  • Collaborate with Program Integrity on suspected fraud cases 
Reports and Analysis 
  • Perform statistical analysis of data to support findings, identify areas that are high risk and make recommendations for improvements 
  • Document and prepare reports to communicate findings to employers and stakeholders 
  • Prepare data and reports for senior leadership 
Other duties as assigned 
  • Performs other duties as assigned and leadership responsibilities as required

MINIMUM QUALIFICATIONS

Education:
  • A Bachelor’s degree from an accredited college or university. 
Experience: 
At least four years of professional experience in auditing, compliance monitoring, regulatory analysis, or financial investigation. This experience must include conducting complex audits, analyzing data for compliance risks, and preparing detailed audit reports. 
  • Advanced knowledge of state, federal, or local compliance regulations. 
  • Proficiency in auditing tools, data analytics software, or other relevant technologies (e.g., SQL, Excel, or specialized compliance platforms).
  • Experience supervising or mentoring team members in a compliance or auditing environment. 
  • Strong written and verbal communication skills, including the ability to present findings to leadership or external stakeholders. Applying appropriate research methodologies to perform and report on regulatory audits.

DESIRED OR PREFERRED QUALIFICATIONS

Education: 
  • A Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Policy, or a related field.    
Experience: 
  • Policy and Standard Operating Procedure writing and implementation.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.
 
A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab.

Resumes are acceptable as additional information only; however, the application must be completed in its entirety, or it will be subject to rejection.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
  • Flexible hours and hybrid teleworking 
  • Paid holidays 12-13 per year 
  • Generous paid leave package (annual, sick, personal and compensatory leave) 
  • State Pension ("defined benefit" plan) 
  • Tax-deferred supplemental retirement savings plans (401(k) and 457) 
  • Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services 
  • Flexible Spending Account plans for Health Care and Daycare 
  • State Employees Credit Union
To learn more, please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via email, mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
 
We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.
 
The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.
 
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
 
Completed applications, required documentation, and any required addendums may be mailed to:
 
Maryland Department of Labor/ Office of Administration 
Attn: Mercedes Peterman #26-005476-0002 
100 S. Charles Street, Tower 1 Suite 5000 Baltimore, MD 21201

The MD State Application Form can be found online

Please contact: Mercedes.peterman2@maryland.gov for additional information concerning the recruitment.   

Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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