DIRECTOR OF DATA AND PERFORMANCE ANALYTICS

Maryland’s new Family and Medical Leave Insurance (FAMLI) program will provide up to 12 weeks of job-protected paid leave for eligible workers to care for themselves or their loved ones in January 2028. Covering 2.6 million workers and 160,000 employers, FAMLI is being built from the ground up as a digitally native, public-facing service—representing a significant modernization of how Maryland delivers benefits. We are currently in the implementation phase of building a service with the reach and complexity of a program like unemployment insurance.

22

100 S Charles St. Baltimore, Maryland 21201

The Director of Data and Performance Analytics leads the FAMLI Division’s data strategy and ecosystem, enabling impactful organization-wide analytics by integrating data from across all functions. The Director serves as the FAMLI’s subject matter expert in data governance, performance management, and data analytics, partnering with the Division’s technical team to ensure FAMLI leaders have the reliable, accessible, and actionable data they need to manage the program effectively and efficiently. They lead a team of high-performing, subject matter experts that collect, analyze, and translate complex data into clear insights, tools, dashboards, and metrics that inform strategic and operational decisions, ensure program integrity, and strengthen accountability at every level of the organization.

• Develop and lead the execution of a comprehensive, organization-wide data and analytics strategy that advances the Division’s mission, goals, and operational priorities; 
• Represent the Division’s programmatic requirements, in partnership with FAMLI’s Digital Services team, to ensure the design and maintenance of the organization’s enterprise-wide data architecture successfully integrates data from all key FAMLI platforms and systems, in order to enable end-to-end, cross-functional analytics;
• Provide strategic guidance on data-related components of implementation projects, policy initiatives, and program changes to ensure data needs and analytics capabilities are properly incorporated in early planning and design; 
• Champion a culture of data-driven decision-making across the Division by partnering with senior leaders; setting clear expectations for the use of data in planning, operations, and evaluation; ensuring leaders have access to meaningful, timely insights; promoting data literacy and effective use of analytics tools; and communicating the strategic value of analytics in clear, accessible ways; 
• Represent the FAMLI Division and MD Labor in intraagency and statewide data and analytics forums, working groups, and governance bodies, serving as the primary liaison to partners across the agency and state to align data priorities, improve data sharing, strengthen statewide analytic capacity, and coordinate cross-program initiatives; 
• Develop and lead the execution of the Division’s data governance and integrity structure; including establishing data standards and policies that follow industry best practices for data lifecycle management, defining roles and responsibilities, and incorporating evaluation of data governance practices for continuous improvement; 
• Develop and lead execution of a metadata management strategy, including developing processes for obtaining stakeholder input, leveraging metadata to perform impact analysis of potential data changes, and approving changes and additions to metadata; 
• Collaborate with the Digital Services team’s data and infrastructure engineers to establish and oversee data security; 
• Establish, oversee, and enforce policies and supporting processes for sharing data across the Division;
• Design and oversee an analytics-as-service function for the FAMLI Division’s senior leadership, Chiefs, and Directors, establishing processes for identifying data gaps and requirements, defining performance measures, setting benchmarks, and aligning analytics with program, domain, and directorate goals and needs; 
• Direct the design, development, and implementation of business intelligence dashboards, reports, and performance metrics that clearly communicate insights for improving business processes and program operations to leadership and staff; 
• Ensure timely, accurate analysis and outcome-focused reporting that enables operational leaders to track progress against Division goals and statutory requirements; 
• Ensure requests from Division leaders and external stakeholders for data and performance analysis are prioritized and managed effectively, balancing recurring reporting with ad hoc leadership inquiries;
• Hire, supervise, and mentor a high-performing team, fostering deep subject matter expertise in analytics, data science, and business intelligence; 
• Guide the team in adopting and standardizing efficient tools, methods, and frameworks for analysis and reporting, implementing them as shared services for teams across the Division to strengthen program delivery and business operations; 
• Foster a culture of excellent customer service by building strong relationships with domains, directorates, and teams, ensuring responsiveness to their needs; and
• Other duties as assigned

Education: 

• Bachelor’s degree from an accredited college or university    

 AND

Experience: 

• Eight (8) years of experience in performance management, analytics, business intelligence, data management, or a related field, including:
•  Three (3) years at the supervisory or management level, or three (3) years as a management consultant supporting senior executive clients; and
•  Proven success leading high-level performance management and analytics, data strategy, or data governance initiatives within a large-scale organization.

• Master’s Degree in Public Administration, Public Policy, Business Administration, or a similarly relevant field.
• Performance Management: Expertise in directing the design of business intelligence (BI) solutions, reports, processes, and performance metrics that drive operational efficiency. 
• Data Strategy: Proven experience designing and executing an organization-wide data strategy in a rapid-growth or implementation environment.
• Governance and Integrity: Advanced knowledge of data governance frameworks, including metadata management, data security, and the establishment of data quality standards.
• Executive Collaboration: Demonstrated success partnering with senior leadership and technical teams to align data infrastructure with programmatic and statutory goals.
• Organizational Leadership: Success in recruiting, managing, and developing high-performing data and analytics teams. 
• Public Sector Expertise: Familiarity with managing data within the regulatory and compliance frameworks of state or federal government programs.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure you provide enough information on your application to show that you meet the qualifications for this recruitment. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.

A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab. 

For positions that require a bachelor's/master's degree, etc.: 

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted before hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-231-2925.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Your education, training, and experience will be assessed against the requirements of the position. It is essential that the application is filled out completely and accurately, including any required documentation (diploma, transcript, certification, license, etc.). Detail all relevant education and experience specifically addressing the minimum, desired, and/or selective qualifications.

This is a full-time, permanent position and eligible for full State benefits, which include:

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov.