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IT Operations Support Intern

Student Technical Assistant

Recruitment #26-005302-0009

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Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.

GRADE

76

LOCATION OF POSITION

Nancy S. Grasmick Education Building
200 W. Baltimore Street
Baltimore, MD 21201

Main Purpose of Job

 ** This will be a 6 month internship** 

The primary objective of this position is to provide IT Operations support to the IT Operations Section, encompassing administrative functions, IT inventory management, and first-level technical troubleshooting assistance to ensure the continuous and efficient operation of department technology resources.

Duties Include:
  • Work with the IT Operations team to support the procurement of hardware and software.
  • Assisting maintaining and updating IT inventory in accordance with the established guidelines.
  • Assist with the processing of monthly invoices in Financial Management Information System for mobile devices and landline accounts under staff supervision.
  • Assist with creating requisition in FMIS as requested by Operations Team Member
  • Provide basic end-user IT support to MSDE staff, including troubleshooting hardware and software issues as directed by the IT Operations Team member.
  • Work IT Partners to ensure the devices in conference rooms are operational and the IT storage bins have batteries, clickers, HDMI cables, and extension cords etc.
  • Conduct Periodic conference room walkthrough as directed by IT Operations Team
  • Assist with IT Support for meetings in the conference rooms.
  • Work with IT Partners to update application Inventory and ensure that all applications are accounted for in the respective divisions/offices.
  • Work with DEC IT Partner to provide IT support, such as mailing IT equipment, to regional offices.
  • Assist with the coordination of excess IT equipment disposal in compliance with applicable State regulations.
  • Assist with IT Operation NEO and Onboarding Workshop.
  • Perform other duties as assigned by IT Operations staff.

MINIMUM QUALIFICATIONS

Education:  60 credit hours in Education, Computer Science with a concentration in Business Administration, Human-Computer Interaction (HCI), Information Technology, or related field

Transcripts, and resumes must be submitted at time of application.  Transcripts may be unofficial. 

SPECIAL REQUIREMENTS

Applicants must consent to State and FBI (CJIS) background check as a routine procedure for all MSDE employees.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to MSDE Human Resources Branch, 200 W. Baltimore Street, Baltimore, MD 21201. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the Human Resources address listed above.

Inquiries can be made to 410-767-0012, TDD 410-333-3045. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.



Click on a link below to apply for this position:

Fill out the Application NOW using the Internet. Apply Online
Apply via Paper Application. You may also download and complete the Paper Application here.

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